Lesser Poland Voivodeship, Poland (On-site)

Order Management Coordinator (mixed shift)

8 Minutes ago • All levels

Operations

Job Description

This role involves coordinating end-to-end order processing for State and Local Customers across Latin America. The Order Management Coordinator will be a key member of a dynamic team, liaising with internal stakeholders and customers. Responsibilities include executing the order management cycle, ensuring customer satisfaction through activities like order entry, change order processing, hold management, and handling customer complaints. The role requires developing expertise in specific functions and adapting to a fast-paced business environment.

Good To Have:

Familiarity with Salesforce and Google Workspace.
Basic knowledge of Spanish and/or Portuguese.

Must Have:

Coordinate end-to-end order processing for State and Local Customers across Latin America.
Liaise with internal stakeholders (finance, credit, export control, product groups, project managers, sales) and customers.
Execute the order management cycle, including order entry, change order process, and hold management.
Provide high customer service level assistance and handle customer complaints.
Verify order-related document accuracy and understand customer fulfillment requirements.
Adapt to a fast-paced business with a focus on first-in, first-out cycle time.
Participate in monthly close activities.
Work as a team player, prioritizing team goals and contributing to a good working atmosphere.
English skills at B2 level.
Experience in Supply Chain, Customer Service, Order Management, or Logistics.
Intermediate computer literacy.
Ability to identify and resolve issues within the process.
Continuous learning mindset, capability to prioritize, and attention to detail.

Perks:

Contract of employment
Hybrid work model and flexible working hours
Comfortable working conditions (high-class offices, parking space)
Competitive salary package
Strong team-oriented culture
Private medical and dental coverage (Medicover)
Life insurance
Cafeteria program for benefits (multisport card, cinema tickets, etc.)
1000 PLN for spectacles
Employee Pension Plan (PPE)
ESPP (Motorola Solutions stock programme)
Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)
Access to wellness facilities and integration events
Mixed-shift bonus

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salesforce

Embrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end order processing for our esteemed State and Local Customers across Latin America. As a crucial member of the Order Management team, you'll be at the heart of our operations, liaising closely with internal stakeholders, as well as Customers. This role not only promises growth and development but also a chance to make a significant impact in our organization.

As an Order Management Coordinator, you will develop expertise in a specific function, assuming ownership of the process per the assigned role. Your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities.

Order entry
Change order process
Hold management
Close cooperation with internal stakeholders (finance, credit, export control, product groups, project managers, sales, etc.)
Providing high customer service level assistance to our customers
Handling customer complaints
Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements
Adapting to a fast-paced business with a focus on first-in, first-out cycle time
Participating in monthly close activities that result in heavier workloads
Understanding that working as a team is a must and cooperation with others is essential
Prioritizing the team’s goals and contributing to keeping a good working atmosphere in the workplace

Please note that this is a mixed shift position.

Basic Requirements

English skills at B2 level
Experience in Supply Chain/Customer Service/Order Management/Logistics is a must.
Intermediate computer literacy
Familiarity with Salesforce and Google Workspace is welcome
College graduate
Ability to identify problems
Ability to resolve issues within the process
Knowledge of where to find help to resolve an issue
Team player attitude is a must
Ability to work well under pressure
Continuous learning mindset
Capability to prioritize and efficiently handle various responsibilities
Adapting to change
Attention to detail
Basic knowledge of Spanish and/or Portuguese is welcomed but not required.

We offer:

Contract of employment
Hybrid work model and flexible working hours
Comfortable working conditions (high-class offices, parking space)
Competitive salary package
Strong team-oriented culture
Private medical and dental coverage (Medicover)
Life insurance
Cafeteria program for benefits (multisport card, cinema tickets, etc.)
1000 PLN for spectacles
Employee Pension Plan (PPE)
ESPP (Motorola Solutions stock programme)
Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)
Access to wellness facilities and integration events
Mixed-shift bonus