Director, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job uses their knowledge and direction to influence decisions as an advisor or counsel, establishing overall business or technical strategy for the organization. They spend significant time on strategy and influencing decision-making at the executive level.

Meet our Team

PayPal's Checkout organization is responsible for building and managing the core experiences, infrastructure, and products that power the online checkout process for consumers and merchants. This is a central and highly strategic area of PayPal’s business, as checkout is where conversion happens—turning a browsing customer into a paying one.

What you need to know about the role

As the Director, Business Operations (Chief of Staff), you will report directly to the SVP, Head of Checkout. You will lead a diverse set of priorities to ensure effective business management. These priorities include creating clear cross functional goals and driving accountability across cross functional teams, coordination of investment planning & prioritization, management and prioritization of resource allocation process, and leading key horizontal efforts that support business performance, in partnership with relevant stakeholders, including employee engagement and communications, workforce planning, and organization design initiatives.

Job Description:

Essential Responsibilities:

• Establish overall business or technical strategy for the business operations of aligned organization.

• Influence decisions as an advisor or counsel to business leadership.

• Drive strategic objectives and ensure resources are effectively allocated.

• Provide oversight and support for planning and management of financial, budget, and headcount targets.

• Act as a liaison between business leadership, staff, and other key partners.

• Optimize workflows and drive process improvements to enhance organizational performance.

• Drive and monitor Objectives and Key Results (OKRs) to address gaps in business and operations.

Minimum Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.