Director, Business Operations - USCAN Commercial

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Position Summary

The Director, Business Operations for USCAN Commercial drives efficiency, effectiveness, and overall performance of region comprising of US and Canada. This leader operates as a strategic partner to the Head of Region and USCAN Commercial leadership team. Utilizes strategic and operational insights to drive organizational action to achieve business goals.

The position will collaborate with the following functions: Sales, Strategic Growth, Commercial Operations, Field Marketing, Service Operations, HR, Finance and global functions.

Where you come in

• Strategy: Serve as the strategic lead for Head of Region, USCAN with a focus on driving growth. Run point on strategic initiatives to help both current quarter and out quarter needs. Lead mid-range planning for USCAN and partner with Global Commercial Excellence, USCAN Leadership, and cross functional partners to drive three-year growth plans.
• Data Analysis and Reporting: Analyze sales data, track key performance indicators (KPIs), and prepare reports and presentations to inform strategic decisions and measure team performance. Maintains and fosters a close partnership with the Commercial Analytics team to drive insights into action plans.
• Cross Functional Leadership: Leads key priorities and projects across USCAN in partnership with Global functions
• Tactical Execution: Work closely with internal teams on goal setting, tracking, and action plans
• Communication: Facilitate communication across the USCAN people leader team and ensuring clear and consistent messaging

Responsibilities

• Provide strategic leadership and thought partnership to the Head of Region, USCAN
• Partner with USCAN people leaders to transform the sales strategy and execution
• Contribute to strategic Commercial decisions and play a critical role in driving mid-range (three-year) growth plans for USCAN in alignment with the established Global Commercial Excellence processes
• Assess USCAN Sub Region sales effectiveness and productivity, identify drivers per data analytics, and develop recommendations for improvement
• Partner with Commercial Analytics to drive insights into actions

What makes you successful

• You have 18 years in the pharmaceutical, medical device or life sciences industry with 10+ years in commercial and operational leadership roles.
• You are subject matter expertise in life sciences, pharmaceutical or medical device sales strategy and execution
• You have recognized ability to influence across organizational boundaries, to collaborate effectively and to define mutual win scenarios.
• You demonstrated organizational and planning skills/expertise. Proven communication skills with a demonstrated capacity to communicate complex ideas and business concepts effectively and practically.
• You have strong interpersonal skills and ability to develop collaborative relationships to manage through influence without direct authority.
• You have knowledge of systems and tools to scale and support sales force growth and commercial productivity.
• You have excellent written and verbal communication skills.
• You have prior implementation and utilization of CRM (SFDC preferred), AI tools, and Cloud-based systems to measure, track and maximize business impact.

The estimated base salary range for the Director, Business Operations - USCAN Commercial role based in the United States of America is: $167,200 - $250,800. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.