Director, Commercial Operations

Axon is seeking a Director of Commercial Operations to lead and optimize global Quote-to-Cash processes, ensuring an exceptional customer contract, quoting, and billing experience while driving timely cash collection and scalable business growth. This role oversees Deal Enablement, Quoting, Billing, Cash Collection, and Customer Case management, focusing on commercial excellence through process simplification, operational rigor, and strategic leadership. The Director will partner with Sales, Finance, Legal, IT, and Customer Success to shape deal governance, pricing execution, and customer experience, enhancing sales experience, communication, and deal accuracy.

Must Have

• Lead Deal Enablement and Quoting Functions aligned to a specific Sales end market.
• Drive the End-to-End Quote to Cash Lifecycle.
• Enhance Deal Quality and Negotiation Outcomes.
• Optimize Systems and Processes in collaboration with Global Process teams and IT.
• Lead and Develop High-Performing Teams (approximately 20 professionals).
• Deliver Reporting and Insights through performance dashboards and key metrics.
• Bachelor’s Degree in Accounting, Finance, Business, Economics, or related field.
• 10+ years of experience in Order to Cash, Revenue Operations, or Finance Operations leadership roles.
• Proven experience leading Deal Enablement (Deal Desk), Quoting, Pricing, and Contract Operations in a complex commercial or SaaS environment.
• Excellent business partner to Sales, with a customer-centric mindset.
• Strong understanding of deal structure implications on financial outcomes.
• Demonstrated success in process transformation and automation.
• Expertise with Salesforce CPQ/Billing and Microsoft Dynamics 365 ERP or comparable platforms.
• Strong program and change management skills with experience leading cross-functional initiatives.
• Exceptional communication, executive presence, and stakeholder management abilities.
• Proactive and analytical leader with a bias for action and data-driven decision-making.

Good to Have

• Experience leading a global or shared services Quote to Cash organization at publicly traded companies.
• Deep expertise in SaaS or subscription-based commercial models; hardware experience a plus.
• Strong understanding of revenue recognition (ASC 606) is a plus.
• Proven track record of improving Q2C metrics such as DSO, quoting turnaround time, and billing accuracy.

Perks & Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in offices

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon is seeking a Director of Commercial Operations who will lead and optimize global Quote-to-Cash processes to ensure an exceptional customer contract, quoting, and billing experience while driving timely cash collection and scalable business growth.

This leader will oversee the Quote-to-Cash cycle, in support of one of our key Sales end markets, and includes our Deal Enablement, Quoting, Billing, Cash Collection and Customer Case management functions.   This team ensures commercial excellence through process simplification, operational rigor, and strategic leadership. You’ll serve as a critical partner to Sales, Finance, Legal, IT, and Customer Success — shaping deal governance, pricing execution, and customer experience standards across the contract lifecycle. A customer-centric mindset and ability to act as a trusted, value-driven partner to cross-functional teams will be critical to success.

You will help drive policy development, process design, operational excellence, and change management as Axon enhances its systems and technology from quote creation through billing and collection.

Strategic Objectives

• Enhanced Sales Experience: Simplify and streamline touchpoints for Sales by creating clear engagement channels and defined ownership across quoting, deal structuring, and billing, and helping cross functional partners engage in the deal cycle effectively.

• Dedicated Commercial Operations Partner: Serve as the leader and Commercial Operations partner to Sales leadership, responsible for driving accountability, responsiveness, and deal facilitation. You and your team coordinates with subject matter experts to accelerate deal closure and enhance customer outcomes.

• Improved Communication and Visibility: Implement integrated deal review processes and leadership to surface early signals to Sales and Finance, improving forecasting accuracy, planning, and visibility across the entire deal cycle.

• Increased Quote to Cash Accountability: Providing Sales with end-to-end ownership of customer transactions, ensuring streamlined accountability and faster issue resolution.

• Improved Deal Accuracy and Execution: By focusing on specific end market requirements, you will help increase the accuracy and speed of contracts while reducing friction between functions.

What You’ll Do

Reports to: VP of Commercial Operations

Work Location: This role is eligible to be based out of Axon's US hubs located in Atlanta, Boston, New York, San Francisco, DC, Denver, Phoenix, or Seattle and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

• Lead the Deal Enablement and Quoting Functions aligned to a specific Sales end market: Oversee quoting operations, ensuring quotes are accurate per Sales and Customer requirements and compliant / aligned with Axon’s pricing and revenue recognition standards. Define and monitor quoting SLAs to improve turnaround times and deal velocity. Drive improvements to quote accuracy and approval workflows to ensure seamless customer experiences and timely deal execution.

• Drive the End-to-End Quote to Cash Lifecycle: Lead teams responsible for quoting, contract management, billing, collections, and case resolution, ensuring accuracy, efficiency, and transparency throughout the process. Maintain ownership of core operational metrics, including quoting SLA adherence, billing accuracy rate, Cash collection targets, DSO and customer case SLA compliance.

• Enhance Deal Quality and Negotiation Outcomes: Provide strategic oversight of deal negotiation and structuring to ensure commercial terms align with Axon’s financial goals and risk policies. Partner with Sales, Legal, Finance, and Revenue Recognition leadership to align on optimal deal structures and improve negotiation efficiency.

• Optimize Systems and Processes: Collaborate with Global Process teams and IT to deliver process and system enhancements that improve accuracy, scalability, and visibility across the quote\-to-cash workflow. Champion automation and standardization initiatives using AI, RPA and other enabling technologies.

• Lead and Develop High-Performing Teams: Manage and mentor a global team of approximately [20] professionals across quoting, deal enablement, billing, credit, collections, and contract management. Foster a culture of accountability, collaboration, and continuous improvement that aligns with Axon’s mission and values.

• Deliver Reporting and Insights: Establish performance dashboards and reporting for key metrics, including DSO, AR aging, quoting accuracy, billing timeliness, and customer case resolution. Partner with executive stakeholders to translate data into actionable insights that drive forecasting accuracy and operational improvements.

What You’ll Bring

• Bachelor’s Degree in Accounting, Finance, Business, Economics, or related field.

• 10\+ years of experience in Order to Cash, Revenue Operations, or Finance Operations leadership roles.

• Proven experience leading Deal Enablement (Deal Desk), Quoting, Pricing, and Contract Operations in a complex commercial or SaaS environment.

• Excellent business partner to Sales, with a mindset of placing the customers’ needs first.

• Strong understanding of deal structure implications on financial outcomes.

• Demonstrated success in process transformation and automation.

• Expertise with Salesforce CPQ/Billing and Microsoft Dynamics 365 ERP or comparable platforms.

• Strong program and change management skills with experience leading cross-functional initiatives.

• Exceptional communication, executive presence, and stakeholder management abilities.

• Proactive and analytical leader with a bias for action and data-driven decision-making.

Preferred Qualifications

• Experience leading a global or shared services Quote to Cash organization at publicly traded companies.

• Deep expertise in SaaS or subscription-based commercial models;  hardware experience a plus.

• Strong understanding of revenue recognition (ASC 606) is a plus.

• Proven track record of improving Q2C metrics such as DSO, quoting turnaround time, and billing accuracy.