As Head of Operations for Farm Heroes Saga, you will design and evolve the game's operating model, translating leadership priorities into actionable execution plans. This involves establishing clear systems, cadences, and team practices to enhance impact and predictability. You will act as a strategic thought partner to the Head of Farm, manage a Senior Operations Specialist, and connect various teams like Product, Tech, and Design to align operating practices with business goals and strengthen delivery performance. The role focuses on turning strategy into execution and fostering a healthy, inclusive culture.

Must Have

• Partner with the Head of Farm and the FLT to set priorities and translate them into clear plans and outcomes
• Lead the governance cadence (e.g., planning cycles, OKRs, business reviews, Key Team Reviews, and offsites)
• Form strong connections with stakeholders across Farm and King to align on strategy, performance, and execution
• Support leadership narratives, focus setting, and decision-making through clear forums and cadences
• Lead and evolve Farm’s operating model to ensure consistency, simplicity, and accountability across Product Areas
• Establish impactful ways of working for prioritization, decision-making, planning, and estimation
• Identify collaboration friction and dependencies; improve flow, predictability, and resource allocation
• Define and track OKRs/KPIs that focus teams on outcomes that matter
• Partner with Tech and Product Area Leaders to drive automation, AI adoption, and data-informed improvements
• Build feedback loops that surface team health insights and lead to visible actions and measurable improvements
• Shape team and leadership cadences (e.g., team-wide demos/Town Demos and offsites) that reinforce clarity, trust, and inclusion
• Lead internal communications to connect strategy to purpose; ensure goals, priorities, and progress are communicated clearly
• Line manage and develop a Senior Operations Specialist with clear objectives, growth opportunities, and alignment
• Use people metrics to anticipate risks and shape interventions around workload, retention, and engagement in partnership with HR
• Strengthen manager capability and align operating systems with people systems to support growth, clarity, and belonging

Good to Have

• Experience in organizational transformation or centralization initiatives
• Familiarity with King’s production and product processes
• Background in Product Operations or Production

Craft:

Technology & Development

Job Description:

Farm Heroes Saga is one of King’s beloved casual game titles with millions of daily players, delivering strategic match-3 puzzles in a heartwarming Farm universe that brings joy to players around the world. You will design and evolve Farm’s operating model and integrate leadership priorities - turning strategy into execution through clear systems, cadences, and team practices so our teams can deliver impact faster and more predictably. You will report to the Head of Farm and act as a strategic thought partner. You will also manage a Senior Operations Specialist and support their growth and development.

Your Role Within the Kingdom

As Head of Operations for Farm, you’ll partner closely with the Head of Farm and the Farm Leadership Team (FLT) to define strategic priorities and translate them into actionable plans, governance cadences, and ways of working across Product Areas. You will connect the dots across Product, Tech, Design, Production, Analytics, QA, and partner teams to align operating practices with business goals and strengthen delivery performance. You’ll lead internal communications that connect strategy to purpose, foster a healthy and inclusive culture, and use data to drive continuous improvement and organizational health.

What you’ll do

Strategy and leadership

• Partner with the Head of Farm and the FLT to set priorities and translate them into clear plans and outcomes; lead the governance cadence (for example, planning cycles, OKRs, business reviews, Key Team Reviews, and offsites).
• Form strong connections with stakeholders across Farm and King to align on strategy, performance, and execution—serving as a connector into the broader business.
• Support leadership narratives, focus setting, and decision-making through clear forums and cadences.

Operating model and organizational systems

• Lead and evolve Farm’s operating model to ensure consistency, simplicity, and accountability across Product Areas; establish impactful ways of working for prioritization, decision-making, planning, and estimation.
• Identify collaboration friction and dependencies; improve flow, predictability, and resource allocation by refining processes, tools, and handoffs; define and track OKRs/KPIs that focus teams on outcomes that matter.
• Partner with Tech and Product Area Leaders to drive automation, AI adoption, and data-informed improvements to how we work.

Engagement, culture, and communications

• Build feedback loops that surface team health insights and lead to visible actions and measurable improvements; shape team and leadership cadences (for example, team-wide demos/Town Demos and offsites) that reinforce clarity, trust, and inclusion.
• Lead internal communications to connect strategy to purpose; ensure goals, priorities, and progress are communicated clearly so teams understand the “what” and the “why.”

People enablement and organizational health

• Line manage and develop a Senior Operations Specialist with clear objectives, growth opportunities, and alignment to Farm’s priorities.
• Use people metrics to anticipate risks and shape interventions around workload, retention, and engagement in partnership with HR; strengthen manager capability and align operating systems with people systems to support growth, clarity, and belonging.

Skills to Create Thrills

• Experienced operations leader from games, consumer tech, or digital industries, acting as a strategic partner to senior leadership and the FLT.
• Experience designing and scaling operating systems and improving delivery performance.
• Strong background in cross-functional planning, governance, and business operations.
• Exceptional communication and stakeholder influence skills; builds trust quickly and navigates complexity with clarity.
• Comfortable navigating ambiguity and taking decisive action; moves comfortably between detail and the big picture.
• Experienced in organizational change, automation, and AI-driven improvement; combines operational rigor with empathy, judgment, and the ability to influence across levels.

Nice to have

• Experience in organizational transformation or centralization initiatives.
• Familiarity with King’s production and product processes.
• Background in Product Operations or Production.

About King

With a mission of Making the World Playful, King is a leading interactive entertainment company with more than 20 years of history of delivering some of the world’s most iconic games in the mobile gaming industry, including the world-famous Candy Crush franchise, as well as other mobile game hits such as Farm Heroes Saga. King games are played by more than 200 million monthly active users. King, part of Microsoft (NASDAQ: MSFT), has Kingsters in Stockholm, Malmö, London, Barcelona, Berlin, Dublin, San Francisco, New York, Los Angeles and Malta. More information can be found at King.com

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About Us

We bring moments of magic to hundreds of millions of people every single day. We create unforgettable games that are loved around the world.

We take the art and science of gaming to the next level through curiosity for the unexplored, passion for games, respect for each other, and love for our players.

Who we are

King is a leading interactive entertainment company for the mobile world, with people all around the world playing one or more of our games, including franchises such as Candy Crush, Farm Heroes, Pet Rescue and Bubble Witch. We have 249 million monthly active users as of fourth quarter 2019 across web, social and mobile platforms. King was acquired by Activision Blizzard Inc. (Nasdaq ATVI) in February 2016 and operates as an independent unit of the company.

Our passion

Making great games is incredibly challenging but we’ve proven it can be done… and we see a world of possibilities ahead. We’re challenging ourselves to dream bigger in a Seriously Playful way. We’re experimenting, learning, and adapting continuously to shape the industry in ways yet to be imagined.

We’re passionate about bringing moments of magic to our players and we’re not afraid to have fun along the way. Above all, we play as a team, helping each other have impact on a massive scale. And we’ll know we’ve outdone ourselves when we’ve inspired the world to play.

If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!

Together, we’ll create new experiences that raise the bar, delight billions of people, and redefine the world of games again and again.

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