Director, Head of Risk & Compliance

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

Assist the Asia CCO to manage the HKT compliance team. Role will be for the HKT CCO based in HK.

Roles and Responsibilities:

• Maintaining & managing Policy & Procedures Governance;
• Risk Appetite Governance & Reporting;
• Collaboration with Legal team to maintain an inventory of legal obligations;
• Supporting maintenance of risks in line with risk taxonomy, framework & assessment process;
• Providing objective, independent risk and compliance assessments & recommendations;
• Supporting first line in prioritization of risk mitigation;
• Supporting the business to roll out new products and initiatives and ensure “compliant by design” principle;
• Establishing and maintaining effective stakeholder engagement with key regulators; and
• Escalating timely and actionable information to key stakeholders.

Duties include:

• Manage a team of local professionals to ensure the effective implementation of the global compliance framework across all lines of business in the market.
• Manage relationship and exam reviews with all regulators.
• Establish processes with Legal and Government Relations to ensure awareness of all regulatory changes relevant to PayPal across operations in the market.
• Maintain and deploy enterprise risk management capability, including the provision of high quality advice, insight and support to the PayPal Hong Kong Chief Executive, PayPal Hong Kong Board of Directors, regional and global teams.
• Work with the functional business risk control leads to understand global risks impacting PayPal as well as risk themes which may impact the businesses.
• Maintain the enterprise risk management framework including risk appetite statements, risk tolerances & specific metrics in partnership with the business & in line with regulatory requirements.
• Foster confidence and provide assurance to management and the Board, that enterprise framework is effectively managed, consistent with the local regulatory requirements.
• Reinforce roles & responsibilities with respect to embedding global risk management principles across FLOD and SLOD, & provide objective oversight & challenge of strategy, key business decisions & performance, for improved outcomes.

Requirements:

• At least 12 years’ experience in a large organisation including demonstrated leadership in building risk & compliance frameworks.
• Strong relational skills with local regulatory bodies.
• Sound knowledge of compliance & risk practices/framework & regulatory obligations of AML/CTF, Privacy Act, Consumer Protection, payments legislative requirements, etc.
• Broad understanding of payments, credit & retail banking experience.
• Experience designing Board documents & organizational structures to support appropriate Governance across complex geographically challenged entities.
• Impeccable written and verbal communications skills with the ability to translate, articulate and present highly technical and complex procedural recommendations, regulations, laws and policies to a variety of audiences.
• Strong change management skills, adept at working in an environment of shifting priorities, constant technological changes and increasingly stringent regulatory pressures.
• Excellent written and oral English communication skills.  Chinese language skills would be preferred including Cantonese speaking.

Preferred Qualification:

Subsidiary:

Travel Percent:

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.