Location: London, UK
Reports to: Senior Director of Corporate Account Management
The Customer Success team is composed of our Product Specialist group, a team of highly trained product experts as well as our Account Managers, who provide strategic guidance to our robust book of business, spanning from Fortune 1000 businesses to some of the largest financial institutions in the world.
First and foremost, the Customer Success team members are value added partners to our clients. We are extremely consultative in our approach and will do everything we can to solve client challenges through our product. We spend our waking hours obsessing over our customers and making sure they have the right data at their fingertips to make the best decision possible. We are responsible for retaining our customers, maximizing usage of the product and partnering with the sales team to uncover opportunities to grow our business.
The Corporates Director of Account Management, UK is responsible for managing a global team of Account Managers who are responsible for achieving and surpassing dollar renewal rate targets through renewals and going deeper and wider in their accounts.
We are looking for a data-driven Director with strong leadership and management experience to expand our Account Management Team and help drive AlphaSense's business success forward.