Director of Fulfillment Operations

Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. With Stord, brands can sell more, save money, and reduce headaches.

With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

About the Director of Fulfillment Operations:

We are seeking an experienced and dynamic leader to oversee multiple high-volume fulfillment centers across Stord’s entire fulfillment network. This senior-level role demands expertise in multi-site operations, a commitment to operational excellence, and a proven ability to drive core metrics, execute large-scale transformations, and develop leadership talent. The role is instrumental in achieving customer satisfaction, operational efficiency, and financial performance goals.

The Director of Fulfillment Operations will directly oversee Site Leaders and Operations Managers while fostering collaboration across cross-functional teams. This is a pivotal role requiring a strategic mindset, hands-on leadership, and the ability to thrive in a fast-paced, high-growth environment.

Up to 50%network travel is required

What You’ll Do:

• Prepare and own P&L for Stord’s entire fulfillment network.

• Develop and implement operational strategies that enhance efficiency, reduce cost, and improve customer satisfaction across all fulfillment centers within the entire fulfillment network.

• Regularly monitor and report on key operational metrics, identifying areas for improvement and implementing solutions.

• Partner with Talent Acquisition on recruiting and strategic labor planning efforts

• Manage the operational budget for the entire fulfillment network, ensuring effective resource allocation, cost control, and profitability.

• Develop and deliver comprehensive peak season strategies.

• Collaborate cross-functionally to deliver an unmatched customer experience.

• Build a culture and develop leaders by inspiring and empowering managers and embodying Stord’s core values.

• Responsible for the overall direction, coordination, and evaluation of the talent in the entire fulfillment network

• Lead, mentor, and develop a team of Site Leaders and Operations Managers, ensuring alignment with company values, mission, and objectives.

• Ensure the safety and security of both staff and inventory by identifying potential risks and implementing measures to mitigate them.

• This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth environment while motivating others to meet the challenges of a deadline-driven operation.

 

What You’ll Need:

• Bachelor’s degree in Engineering, Supply Chain, Operations Management, or a related field

• 10+ years of management experience in high velocity omni-channel fulfillment operations, with a proven track record of managing multiple facilities or operations with superior outcomes.

• Experience leading teams of 200+ people, including salaried employees, with a demonstrated history of leadership capabilities and an ability to motivate/develop teams.

• Experience with Lean and Six Sigma methodologies

• Experience developing and owning P&L across multiple fulfillment/distribution centers.

• Experience monitoring financial performance within a fulfillment center/distribution center, including cost per order, cost per unit, throughput, orders per hour, and more.

• Excellent verbal and written communication skills, including experience presenting to executives on operational performance.