Billing Specialist ll

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

This position will participate in the accounts receivable function working closely with other business teams, including Operations, Customer Excellence and Implementations. It will require regular interaction with key members of Stord's leadership team. An independent working style with an ability to work in a dynamic environment is a crucial necessity for success in this position.

Key Responsibilities:

• Invoice Generation: You will handle the creation of complex client invoices for both fulfillment services and parcel, utilizing complex, data-driven methods and systems.
• Process Documentation and Best Practices: Regularly document and update accounts receivable procedures, while recommending and implementing best practices to improve efficiency.
• Customer Relations: Building strong relationships with customer contacts to facilitate timely payments, as well as handling disputes and following up on past-due balances.
• Collections Management: Ensure daily and monthly collections targets are met, monitor performance metrics for staff, and ensure payments are properly applied.
• KPI Reporting: Provide senior management with daily key performance indicators, offering visibility into critical issues.
• Interdepartmental Collaboration: Work closely with Sales, Account Management, Operations, and Finance teams to onboard new clients, refine workflow process, resolve disputes and address collections.
• Audit Support: Assist with requests related to internal and external audits.

Key Qualifications:

• Educational/Industry Background: A bachelor’s degree in accounting or 5 years experience in omnichannel, supply chain, parcel, or logistics-related industry is preferred.
• Technical Skills: Experience with Freshdesk and Netsuite is a strong advantage. Advanced skills in Excel or Google Sheets are also essential.
• Soft Skills: Strong communication (oral and written), time management, and the ability to work independently in a fast-paced, dynamic environment are critical.
• Personal Attributes: A self-motivated, strategic thinker with analytical skills and a keen attention to detail.