Solutions Consultant

Stord is seeking a Solutions Consultant to join their rapidly growing team. This role involves partnering with customers to design tailored solutions, articulate value propositions, and ensure Stord's technology addresses critical challenges. The Solutions team leverages deep technical and operational expertise to uncover customer requirements, translate them into impactful solutions, and gain stakeholder buy-in through compelling presentations and demonstrations, contributing to Stord's mission as The Consumer Experience Company.

Must Have

• Engage with sales prospects, leading conversations on technology platform, demos, integrations, solution design, and RFP responses.
• Create compelling presentations and documents communicating value proposition and ROI of software, fulfillment, and parcel solutions.
• Build strong relationships with prospects and customers, acting as a trusted advisor for tailored solutions.
• Develop deep expertise in Stord’s OMS and WMS, understanding user needs, competitor offerings, and market trends.
• Partner with GTM teams to advance opportunities through the sales cycle.
• Lead discovery of customer requirements, document technical solutions, and ensure smooth handoff to implementation teams.
• Stay current on product roadmap, providing actionable feedback to product and engineering teams.
• Establish and share best practices for documentation, process, and collaboration.
• Bachelor’s or Master’s degree in Supply Chain, Industrial Engineering, Operations Management, or related technical field.
• 2+ years of experience in Pre-Sales, Solutions Engineering, Sales Engineering, Implementation, or Consulting.
• Proven ability to manage multiple proposals with varying requirements and timelines.
• Strong communication skills for technical and functional discussions and value articulation.
• Experience engaging cross-functional teams and translating complex business/technical details.
• Background in launching technology solutions for enterprise or B2B customers.
• Solid understanding of supply chain challenges and technology's role in solving them.
• Familiarity with Ecommerce, Order Management, Inventory Management, Warehouse Management, ERP, and/or Distributed Order Management software.

Good to Have

• Prior startup experience.
• Logistics or broader supply chain experience.
• Familiarity with platforms like Shopify, NetSuite, or SPS Commerce.
• Hands-on experience with APIs, Postman, or similar tools for software demonstrations.
• Knowledge of API protocols (REST, GraphQL, SOAP) and/or EDI transactions.

At Stord, we empower teams to solve complex problems in ways that delight our customers and drive our business forward. Our Solution Consultants partner with customers to design tailored solutions, articulate value propositions, and ensure our technology addresses their most critical challenges. We’re seeking a Solution Consultant to join our team. The Solutions team leverages deep technical and operational expertise to uncover customer requirements, translate them into impactful solutions, and gain stakeholder buy-in through compelling presentations and demonstrations.

What You'll Do:

• Engage with sales prospects and lead conversations around our technology platform, including demos, integrations, solution design, and RFP responses.
• Create compelling presentations and documents that clearly communicate the value proposition and ROI of our software, fulfillment, and parcel solutions.
• Build strong relationships with prospects and customers, serving as a trusted advisor who designs, recommends, and supports the implementation of tailored solutions.
• Develop deep expertise in Stord’s OMS and WMS, including understanding user needs (current and future), competitor offerings, market trends, and how these products fit within the broader Cloud Supply Chain.
• Partner with GTM teams to advance opportunities through the sales cycle—discovery, pricing, RFP responses, internal approvals, presentations, and close.
• Lead the discovery of customer requirements, document technical solutions and timelines, and ensure a smooth handoff to implementation teams for OMS/WMS deployments.
• Stay current on the product roadmap and vision, serving as the voice of the customer to provide actionable feedback to product and engineering teams.
• Establish and share best practices for documentation, process, and collaboration within the Software Solutions team.

What You'll Need:

• Passion for building high-quality solutions and delighting customers.
• Bachelor’s or Master’s degree in Supply Chain, Industrial Engineering, Operations Management, or a related technical field.
• 2+ years of experience in Pre-Sales, Solutions Engineering, Sales Engineering, Implementation, Consulting, or a related role within a startup or high-growth environment.
• Proven ability to manage multiple proposals with varying requirements, priorities, and timelines; highly organized and detail-oriented.
• Strong communication skills with the ability to navigate both technical and functional discussions and clearly articulate value propositions to diverse audiences.
• Experience engaging cross-functional teams (sales, product development, operations) and translating complex business and technical details effectively.
• Background in launching technology solutions for enterprise or B2B customers.
• Solid understanding of supply chain challenges and how technology enables competitive advantage by solving them quickly and effectively.
• Familiarity with Ecommerce, Order Management, Inventory Management, Warehouse Management, ERP, and/or Distributed Order Management software.

Bonus Points:

• Prior startup experience.
• Logistics or broader supply chain experience.
• Familiarity with platforms like Shopify, NetSuite, or SPS Commerce.
• Hands-on experience with APIs, Postman, or similar tools to stage data for customized software demonstrations.
• Knowledge of API protocols (REST, GraphQL, SOAP) and/or EDI transactions (940, 943, 944, 945, 850, 856, etc.).