Technical Program Manager - Logistics

Stord is seeking a Technical Program Manager for the Internal Logistics product team to coordinate and orchestrate product deliverables and their supporting teams in implementing new features for WMS, OMS, LMS, and TMS solutions. This role focuses on transforming Stord's internal operations by deploying enhancements across finance, people operations, warehouses, transportation, and business operations. The mission is to organize and coordinate operational and technical teams to deploy completed solutions, driving organizational value by operating at the intersection of technology and operational excellence.

Must Have

• Lead complex, cross-functional technical programs from inception through deployment
• Define clear project success metrics (ROI, operational efficiency, cost per unit)
• Own and institutionalize project governance using Agile methodologies
• Proactively identify, assess, and mitigate high-impact project risks and dependencies
• Collaborate effectively with internal stakeholders across various departments
• Oversee end-to-end product development and internal deployment process
• Manage project scope, reporting, and timelines, incorporating feedback
• Develop detailed work plans, schedules, and resource plans
• Coordinate with PMO and Operations leadership for documentation, training, and rollout plans
• 6-8 years of project management experience, preferably in B2B, SaaS or operations-focused roles
• Experience deploying internal tools or enterprise software that drives operational efficiency
• Track record of driving adoption of products that delivered measurable business impact
• Strong analytical skills with ability to quantify ROI and build business cases
• Practical experience with logistics software (WMS, LMS, TMS)
• Experience working with data science and ML engineering teams in agile framework
• Deep curiosity about how businesses operate and where inefficiencies exist
• Experience in operations, logistics, supply chain, finance, or other operational domains
• Ability to quickly understand complex business processes and identify improvement opportunities
• Comfort working with operational metrics: cost per unit, labor efficiency, margin analysis
• Excellent communication skills
• Ability to build consensus and drive adoption across functions
• Experience managing competing priorities and navigating organizational complexity
• Track record of building trusted relationships with business stakeholders
• Bias toward action
• Data-driven approach to decision making and measuring success
• Comfortable working in ambiguous environments where you need to define strategy from scratch
• Relentless focus on business outcomes over technical elegance

Good to Have

• 3PL experience

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

We're seeking a Technical Project Manager for the Internal Logistics product team whose focus will be on coordinating and orchestrating the product teams deliverables, along with their supporting teams in the implementation of new features and functionalities for our WMS, OMS, LMS and TMS solutions. This isn't about customer-facing features - this is about transforming how Stord operates internally by deploying enhancements to these tools across finance, people operations, warehouses, transportation, and business operations.

Your mission is clear: organize and coordinate our operational and technical teams to deploy completed solutions to drive organizational value

This role requires someone who can operate at the intersection of technology and operational excellence - someone who understands both what's possible with our developed tools and what actually moves the needle in a fast-growing company.

What You Will Do:

• Strategic Program Ownership: Lead complex, cross-functional technical programs from inception through deployment, focusing on internal Logistics product enablement (WMS, OMS, TMS, LMS, and AI/ML solutions) to drive significant organizational value.
• Business Impact Measurement: Define clear project success metrics (ROI, operational efficiency, cost per unit), track performance post-launch, and report the measurable business impact of all deployed solutions to product and executive leadership.
• Agile Execution & Governance: Own and institutionalize project governance, utilizing Agile methodologies (Scrum/Kanban) to manage project timelines, resource allocation, and deliverables across engineering, product, and operations teams.
• Advanced Risk Management: Proactively identify, assess, and mitigate high-impact project risks, dependencies, and critical path issues, raising and resolving blockers to maintain program velocity and ensure quality delivery.
• Stakeholder & Change Leadership: Collaborate effectively with internal stakeholders across Finance, People Operations, Warehouse, and Transportation, managing expectations, building consensus, and driving successful change management and solution adoption.
• Deployment Lifecycle Management: Oversee the end-to-end product development and internal deployment process, ensuring adherence to quality standards and best practices for complex, high-volume operational tools.
• Scope & Feature Management: Manage the project scope, reporting and timelines, gathering any relevant feedback and working with the Product team to ensure that feedback is properly assessed and incorporated into the project as required.
• Cross-Functional Orchestration: Develop detailed work plans, schedules, and resource plans, effectively coordinating technical and operational teams to maximize resource efficiency and ensure timely milestone completion.
• Coordinating with PMO and Operations leadership to ensure that adequate documentation, training and rollout plans are in place across our expansive network

What You'll Need:

Project Management Experience:

• 6-8 years of project management experience, preferably in B2B, SaaS or operations-focused roles
• Experience deploying internal tools or enterprise software that drives operational efficiency
• Track record of driving the adoption of products that delivered measurable business impact
• Strong analytical skills with ability to quantify ROI and build business cases

Logistics Software Understanding:

• Practical experience with logistics software - WMS, LMS, TMS experience or similar experience within Warehousing
• Experience working with data science and ML engineering teams in agile framework

Operational Excellence Mindset:

• Deep curiosity about how businesses operate and where inefficiencies exist
• Experience in operations, logistics, supply chain, finance, or other operational domains. 3PL experience is a plus.
• Ability to quickly understand complex business processes and identify improvement opportunities
• Comfort working with operational metrics: cost per unit, labor efficiency, margin analysis, etc.

Stakeholder Management:

• Excellent communication skills - you'll be working with executives, operations leaders, and technical teams
• Ability to build consensus and drive adoption across functions that may be skeptical of change
• Experience managing competing priorities and navigating organizational complexity
• Track record of building trusted relationships with business stakeholders

Execution & Results Orientation:

• Bias toward action - you move fast, ship incrementally, and learn from feedback
• Data-driven approach to decision making and measuring success
• Comfortable working in ambiguous environments where you need to define strategy from scratch
• Relentless focus on business outcomes over technical elegance