Parcel System Analyst

As a Parcel Systems Analyst, you’ll own the core systems, data integrity, and configuration logic that power Stord’s parcel network. You’ll be the go-to expert for turning client requirements and carrier rules into accurate, scalable, and auditable system configurations. This role sits at the intersection of operations, product, engineering, and client experience, ensuring we launch new customers and carriers cleanly, maintain the accuracy and efficiency of our rate engine, and support our parcel network as we continue to scale. You’ll thrive here if you love solving complex configuration puzzles, building structure from ambiguity or uncertainty, and creating repeatable systems that reduce errors and unlock scale.

Must Have

• Lead parcel configuration lifecycle for new client launches
• Translate sales, client, and ops requirements into system setups
• Partner with GTM, Engineering, Implementations teams for smooth go-lives
• Configure and maintain carrier contracts, billing setups, and rate logic
• Own accuracy for customer and carrier configurations
• Ensure rate changes, migrations, and go-lives follow documented processes
• Build and maintain scalable SOPs for configuration workflows
• Create structure and clarity around unwritten or legacy processes
• Identify failure points and drive process standardization
• Support Parcel Experience Specialists with system updates and issue investigation
• Assist with data tracking for strategic initiatives
• Troubleshoot carrier API integrations and rate engine discrepancies
• Manage multi-phase configuration projects end-to-end
• Build project plans and keep cross-functional stakeholders aligned
• Ensure tasks stay on scope, on timeline, and fully documented

Good to Have

• Basic SQL or database query experience for troubleshooting and validation

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

As a Parcel Systems Analyst, you’ll own the core systems, data integrity, and configuration logic that power Stord’s parcel network. You’ll be the go-to expert for turning client requirements and carrier rules into accurate, scalable, and auditable system configurations. This role sits at the intersection of operations, product, engineering, and client experience, ensuring we launch new customers and carriers cleanly, maintain the accuracy and efficiency of our rate engine, and support our parcel network as we continue to scale.

You’ll thrive here if you love solving complex configuration puzzles, building structure from ambiguity or uncertainty, and creating repeatable systems that reduce errors and unlock scale.

What You’ll Do

Own Client & Carrier Onboarding

• Lead the full Parcel configuration lifecycle for new client launches.
• Translate sales, client, and ops requirements into clean, accurate system setups.
• Partner with GTM, Engineering, Implementations teams to ensure smooth go-lives.

Rate & Account Configuration

• Configure and maintain carrier contracts, custom billing setups, and rate logic across Stord’s parcel systems.
• Own accuracy for 300+ customer and carrier configurations and 130+ billing configurations, with audit support from the Parcel Systems Program Manager.
• Ensure all rate changes, migrations, and go-lives follow controlled, documented processes.

Systems & Process Documentation

• Build and maintain scalable SOPs for configuration workflows, migrations, and rate updates.
• Create structure and clarity around unwritten or legacy processes.
• Identify failure points, close documentation gaps, and drive process standardization across the program.

Operational & Technical Support

• Support Parcel Experience Specialists with system updates, configuration changes, and issue investigation.
• Assist with data tracking for strategic initiatives and provide insights to leadership as needed.
• Troubleshoot carrier API integrations and rate engine discrepancies with a structured, root-cause-first approach.

Project Management

• Manage multi-phase configuration projects (including M&A migrations) end-to-end.
• Build project plans independently and keep cross-functional stakeholders aligned.
• Ensure tasks stay on scope, on timeline, and fully documented.

What You’ll Need

Systems Expertise

• Hands-on experience configuring and maintaining a TMS/WMS or a similar logistics system.
• Strong understanding of how front-end requests translate into back-end logic (rates, rules, accounts, carriers).
• Familiarity with API’s, JSON, and other systems communication protocols and formats

Data Integrity Skills

• Advanced Excel skills (pivot tables, advanced lookups, data validation, complex tables).
• Experience managing large datasets with a high bar for accuracy.
• Basic SQL or database query experience for troubleshooting and validation (preferred).

Carrier & Integration Knowledge

• Familiarity with carrier API integrations (FedEx, USPS, UPS) and how accounts, credentials, and rate structures connect into a system.
• Ability to quickly diagnose issues tied to API failures, misconfigurations, or version mismatches.

Process & Documentation Discipline

• Proven ability to turn messy, tribal-knowledge workflows into clear, scalable SOPs.
• Comfort building process maps, defining standards, and driving consistency across teams.

Root Cause & Problem Solving

• Strong analytical instincts with the ability to pinpoint the true source of system or data issues.
• Comfortable navigating ambiguous problems and designing solutions that prevent recurrence.

Extreme Attention to Detail

• You understand that accuracy in rate and contract configuration prevents significant downstream financial risk—this role requires precision.

Logistics & Parcel Acumen

• Understanding of parcel carrier structures (service levels, billing logic, GRIs, surcharges, DIM weight).
• Ability to contextualize a configuration issue within the broader parcel ecosystem.

Clear, Concise Communication

• Skilled at translating complex technical requirements into clear updates for both technical and non-technical audiences.
• Able to keep clients, sales, and internal teams aligned throughout configuration and migration phases.