Client Development Director (Loyalty)

Epsilon is seeking a Director of Client Development (Loyalty) in London to drive client growth and expand their loyalty practice. This hybrid role involves cultivating relationships with key client decision-makers, partnering with cross-functional teams, and executing effective strategies to ensure client satisfaction and sustainable growth. The director will identify business needs, leverage Epsilon's unique offerings, and expand knowledge across various Epsilon products, focusing on revenue growth and strategic partnerships.

Must Have

• Drive significant revenue growth by identifying innovative solutions to expand client adoption of offerings
• Understand client landscape to address needs competitively and meaningfully
• Build trust with key decision-makers, becoming a trusted advisor
• Facilitate day-to-day account management, serving as primary point of contact for escalations
• Collaborate with internal teams to craft winning sales strategies and strategic account plans
• Gain deep understanding of assigned industry to position solutions
• Prioritize critical initiatives like revenue growth and performance improvement
• Lead internal resources for successful preparation and delivery of objective-based solutions
• Navigate diverse relationships with strong executive presence and cultivate urgency
• 6+ years of professional sales, marketing, SaaS, and client management experience
• Loyalty experience (B2B/B2C) with proficiency in loyalty technology solutions and strategies
• Experience across key marketing components including strategy, analytics, media performance, forecasting
• Ability to assess client objectives and formulate relevant strategy utilizing Epsilon PeopleCloud
• Demonstrated ability to grow client revenue through strategic up- and cross-selling
• Comfortable with consultative sales and solution selling
• Strong business and strategic planning acumen
• Understanding of marketing program design, execution, and measurement
• Proven ability to influence internal and external stakeholder uptake of proposed strategic goals and objectives
• Demonstrated business development experience
• Strong computer skills: Microsoft Office, Excel, PowerPoint, and Sales Management software (e.g., Salesforce.com)

Good to Have

• Highly driven, motivated and ambitious self-starter
• Curious to learn and focused on own personal development
• Experience working with complex solution and global clients
• Comfortable engaging with senior stakeholders, presenting business cases, and influencing decision-making at the executive level

Perks & Benefits

• Flexible time off (FTO)
• 15 paid holidays
• Paid sick time
• Parental/new child leave
• Childcare & elder care assistance
• Adoption assistance
• Comprehensive health coverage
• 401(k)
• Tuition assistance
• Commuter benefits
• Professional development
• Employee recognition
• Charitable donation matching
• Health coaching and counseling

Overview

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How You’ll Make an Impact

We’re looking for a Director of Client Development (Loyalty) with a background in Loyalty and Saas solutions to join our London team and contribute to the growth of our clients and our loyalty practice in the region. Your mission will be to grow a diverse book of business, ensuring client satisfaction and sustainable growth by cultivating relationships with key client decision-makers and partner with cross-functional teams to execute effective strategies. You’ll report to the Vice President of Client Services for Loyalty and work closely with the Business Development, Delivery, Marketing, and Product teams, along with key internal stakeholders and external customers. We expect the ideal candidate to use general business acumen to uncover business needs, identify opportunities and create impactful positioning of how our unique offering will help our clients achieve their business goals. We offer the opportunity to work with best-in-class suite of solutions and services and to expand your knowledge and experience beyond loyalty across other products. (This is a hybrid role requiring you to be in our London office 2/3 days per week).

What You’ll Achieve

• Become a Strategic Growth Partner: Be consultative and use creativity to drive significant revenue growth by identifying innovative solutions to expand client adoption of offerings
• Drive Meaningful Client Outcomes: Work to quickly learn and understand the landscape the client operates in to help address their needs in a way that is competitive, differentiated, and meaningful
• Forge Enduring Client Relationships: Build trust with key decision-makers, becoming a trusted advisor who understands their unique challenges and tailors solutions for success
• Ensure Excellence in Delivery: Effectively facilitate day-to-day management of account both internally and externally serving as the primary point of contact for client and internal team escalations, facilitating resolutions
• Develop Winning Strategies: Collaborate with internal teams to craft winning sales strategies and strategic account plans, ensuring alignment and achieving ambitious revenue target
• Become an Industry Authority: Gain a deep understanding of your assigned industry to position solutions for optimal value and identify emerging opportunities
• Champion Results-Oriented Leadership: Prioritize critical initiatives like revenue growth, performance improvement, and navigating complex situations to propel business forward
• Cultivate a Collaborative High-Performance Team: Lead internal resources for the successful preparation and delivery of objective-based solutions on behalf of our clients
• Embrace Urgency and Executive Presence: Navigate diverse relationships with a strong executive presence. Cultivate a sense of urgency to ensure timely execution and capitalize on opportunities.

Who You Are

• What you’ll bring with you:
• 6+ years of professional sales, marketing, SaaS, and client management experience (client side, ad solutions, direct marketing, agency experience)
• Loyalty experience (B2B/B2C), showcasing knowledge and proficiency in loyalty technology solutions and strategies is a strong asset
• Experience across key marketing components including strategy, analytics, media performance, forecasting.
• Self-motivation – able to identify opportunities, new business, and market gaps.
• Ability to assess client objectives and formulate relevant strategy utilizing the PeopleCloud full product offering.
• Demonstrated ability to grow client revenue through strategic up- and cross-selling of tailored solutions.
• Comfortable with consultative sales and solution selling.
• Strong negotiation and relationship-building skills
• Strong business and strategic planning acumen
• Understanding of marketing program design, execution, and measurement
• Proven ability to influence internal and external stakeholder uptake of proposed strategic goals and objectives
• Effective communication across multiple levels of an organization
• Works well in a team/highly collaborative environment
• Demonstrated business development experience
• Strong computer skills: Microsoft Office, Excel, and PowerPoint and Sales Management software (i.e. Salesforce.com)
• Why you might stand out from other talent:
• Highly driven, motivated and ambitious self-starter. Proactive, not reactive.
• Curious to learn and focused on own personal development
• Experience working with complex solution and global clients
• Comfortable engaging with senior stakeholders, presenting business cases, and influencing decision-making at the executive level

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Additional Information

When You Join Us, We’ll Create Something EPIC Together

is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

As an employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

benefits are subject to eligibility requirements and other terms.

is an Equal Opportunity Employer. ’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. also prohibits harassment of applicants and employees based on any of these protected categories. will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas: will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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