Presales Solutions Manager

The Presales Solutions Manager at Epsilon serves as the primary technical point of contact for clients, guiding them through integration approaches for Retail Media solutions across various channels. This role involves designing technical plans, scoping integration requirements, and collaborating closely with sales, product, and integration teams. Key responsibilities include conducting platform demos, responding to RFPs, ensuring seamless handoffs for implementation and product expansion, fostering strong client relationships, and providing technical insights to guide product development.

Must Have

• Deep understanding of technical requirements for Retail Media solutions (Onsite, Offsite Programmatic, In Store channels).
• Experience in solutioning and designing integrations.
• Demonstrable experience managing client technical conversations.
• Ability to conduct Platform Demos and respond to RFPs.
• Experience collaborating with cross-functional teams (Business Development, Business Onboarding, Product, Integration, Engineering).
• Ability to create and maintain comprehensive technical documentation.

Good to Have

• Passion for clear communication
• Collaborative mindset
• Ability to thrive in a dynamic environment

Perks & Benefits

• Flexible time off (FTO)
• 15 paid holidays
• Paid sick time
• Parental/new child leave
• Childcare & elder care assistance
• Adoption assistance
• Comprehensive health coverage
• 401(k)
• Tuition assistance
• Commuter benefits
• Professional development
• Employee recognition
• Charitable donation matching
• Health coaching and counseling

Overview

How You’ll Make an Impact

Pre-Sales Technical Solutions is a critical resource throughout the entire client lifecycle, from initial sales engagement to post-sales integration and expansion. Serving as the first technical point of contact for clients, this role demonstrates a deep understanding of technical requirements, providing guidance on integration approaches between the Client’s environment and Epsilon. This expertise is demonstrated via Platform Demos, In Person Client Meetings, and RFP Responses.

Collaborating closely with Business Development, Business Onboarding, Product and Integration teams, the Manager, Technical Solutions is responsible for designing technical plans, scoping integration requirements, and ensuring a seamless handoff to internal cross-teams for implementation. The role requires expertise in solutioning and designing integrations, whether it's for new clients or existing ones requiring expanded capabilities

Ideal Candidate:

The ideal candidate will possess a comprehensive understanding of our product offerings, which are focused on Retail Media solutions across Onsite, Offsite Programmatic, and In Store channels. A strong background in solutioning and scoping technical requirements, along with demonstrable experience managing client technical conversations is essential. The candidate should also have experience working with cross-functional teams to ensure seamless communication and execution. A passion for clear communication, a collaborative mindset, and the ability to thrive in a dynamic environment are key traits that will enable the Manager, Technical Solutions to contribute effectively to both pre-sales efforts and the seamless integration of new and expanded solutions for clients.

What You’ll Achieve

Technical Consultation & Solutioning

• Client Technical Engagement (New & Existing Clients): Serve as the primary technical point of contact during the pre-sales process and when existing clients seek product expansion. Engage with clients to understand their integration needs and provide tailored technical solutions, whilst maintaining our platform integration standards. Collaborate with sales teams to address technical inquiries and communicate how our platform aligns with client goals for both onboarding and product expansion.

Cross-Functional Collaboration

• Business Development & Sales Team Support: Partner with Business Development, Business Onboarding, and Product teams to identify potential integration challenges early in the sales process and for new product expansions. Align technical requirements with business goals, ensuring smooth communication between sales, technical, and implementation teams.
• Internal Team Coordination & Product Guidance: Collaborate with Product, Engineering, and other internal teams to ensure alignment between product capabilities and client expectations. Provide valuable technical insights from client interactions to guide product development and improve future integration offerings.

Client Relationship Management

• Client Confidence & Ongoing Technical Support: Build and maintain strong relationships with clients, acting as a trusted technical advisor throughout the initial pre-sales engagement and again when they return for product expansion. Ensure clients feel confident in the integration process and in the technical solutions provided, fostering positive client experiences.

Pre-Sales Handoff & Documentation

• Smooth Handoff to Implementation & Expansion: Facilitate seamless handoff from pre-sales to implementation teams by clearly communicating all technical requirements, integration documentation, and client expectations.
• Technical Documentation & Reporting: Create and maintain comprehensive technical documentation related to integration options, process flows, and client-specific configurations. Ensure documentation is clear, accessible for internal teams, and serves as a reference for both new and expanded client integrations.

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Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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