Account Director

The Account Director is responsible for strategically and operationally guiding key client relationships and managing complex client projects. This role involves leading a team, developing client strategies, ensuring quality and efficiency, and overseeing project timelines and budgets. It requires a balance of strategic advice, stakeholder management, project and team leadership, and financial accountability, with strong analytical and communication skills.

Must Have

• 6-10 years of relevant work experience in marketing, media, communication, consultancy, or account management.
• Proven experience with client strategy, stakeholder management, and team leadership.
• Experience leading client teams, including account managers, specialists, and junior managers.
• Strong analytical skills and solution-oriented thinking.
• Excellent communication and advisory skills.
• Leadership qualities with experience in guiding teams.
• Proactive, independent, and good at prioritizing.
• Financial insight and experience with budget management.

Perks & Benefits

• Opportunity to utilize all skills and talents, sharing knowledge and experiences with colleagues.
• Hybrid work policy with agreed-upon remote workdays.
• Opportunity for continuous development through collaboration across departments and optional courses/workshops.
• Work Your World Program: possibility to work 6 weeks elsewhere in the world.
• Market-conform salary, laptop, pension building opportunities, and other good secondary benefits.
• Travel expense reimbursement for those living outside Amsterdam.
• A pleasant workplace with a rooftop terrace in Amsterdam North, exuding creative and dynamic energy.
• Delicious lunches and drinks (Thirsty Thursdays & famous Friday afternoon drinks) with vibrant city life nearby.
• Parties that you'll likely talk about for years.

Company description

Who are we?

At Boomerang, we believe that brands are built on social media. That's where culture lives. That's where attention is won. And that's where brands can show who they truly are, by connecting one-on-one with their audience.

Our clients understand that. For over 15 years, we have been helping both local and international brands build meaning and momentum with a smart mix of always-on content, campaigns, bold creation and production, community management, and influencer & creator marketing.

Our team of creative thinkers, trend watchers, and strategists see brands as characters. Each with its own voice, attitude, and role within the culture. Everything we do is driven by stories that truly resonate and strategies that stand out where it matters most.

Overview

Job Description

The Account Director is responsible for strategically and operationally guiding important client relationships, and for managing and coordinating complex client projects. The role focuses on leading a team, developing and executing client strategies, ensuring quality, efficiency, and growth within the client portfolio, and monitoring timelines, budgets, and deliverables within projects.

The role requires a balance between strategic advice, stakeholder management, project and team leadership, and financial responsibility. The Account Director has strong analytical and problem-solving skills, operates independently, and is able to translate both complex client issues and project challenges into concrete solutions. The role requires excellent communication skills, the ability to influence others, and building sustainable internal and external relationships within the organization and with clients.

Responsibilities

Responsibilities:

Client & Strategy Development

• Act as primary sparring partner for senior client stakeholders.
• Assistance in preparing pitches and proposals that align with client needs and expectations.
• Develop and monitor the overarching client strategy and translate it into concrete plans.
• Advise client decision-makers on communication, media, and marketing issues.
• Ensure high client satisfaction, long-term collaboration, and growth of the client relationship.

Problem Solving & Analysis

• Perform analyses and develop solutions within known frameworks and working methods.
• Independently identify problems and opportunities within the client and the team; initiate appropriate actions.
• Find solutions across various internal disciplines, without major business-critical risks.

Leadership & Team Management

• Lead a team of approximately 6–10 employees, including junior managers, specialists, and other professionals.
• Support project teams with strategic advice and operational input to optimize project execution.
• Ensure coaching, development, and motivation of team members.
• Structure work activities, capacity, and role distribution within the team.
• Create a positive, results-oriented, and collaborative team culture.

Financial Responsibilities

• Responsible for preparing and managing the budgets of own client teams or a smaller business unit.
• Identify commercial opportunities and actively contribute to the sales process for new and existing clients.
• Monitor, report, and optimize financial performance through the team.
• Make major financial decisions in consultation with senior management.
• Ensure efficiency, profitability, and sound financial management of client projects.

Internal & External Stakeholder Management

• Intensive collaboration with departments within the organization (strategy, data, creation, etc.).
• Maintain external relationships with clients, partners, and suppliers.
• Able to positively influence individuals and groups through clear advice and effective communication.
• Support long-term planning and impact on broader project or campaign teams.

Organizational Impact

• Contribute to decision-making by advising management on client- and organization-relevant choices.
• Responsible for implementing strategies and client decisions within the team.
• Impact on short to medium term, usually within a one-year horizon.

Qualifications

Job Requirements

Education & Experience

• 6–10 years of relevant work experience in marketing, media, communication, consultancy, or account management.
• Proven experience with client strategy, stakeholder management, and team leadership.
• Experience leading client team(s), including account managers, specialists, and junior managers.

Competencies

• Strong analytical skills and solution-oriented thinking.
• Excellent communication and advisory skills.
• Leadership qualities with experience in guiding teams.
• Proactive, independent, and good at prioritizing.
• Financial insight and experience with budget management.

Additional information

What can you expect from us?

• The space to show all your skills and talents and where you can share knowledge and experiences with colleagues, in addition to humor;
• Hybrid work policy according to a home working pattern where home working days are coordinated with your team members;
• The opportunity to continue to develop yourself through collaboration with and within all our departments, and also the option to follow courses and workshops. This way you always stay up-to-date;
• Work Your World Program: the possibility to work 6 weeks elsewhere in the world;
• You will receive a market-conform salary, a laptop, the opportunity to build up your pension, and other good secondary conditions;
• Travel expense reimbursement if you live outside Amsterdam;
• A super pleasant workplace with a roof terrace, our office in Amsterdam North exudes creative and dynamic energy;
• Delicious lunches and drinks (the Thirsty Thursdays & the famous Friday afternoon drinks) with the bustling city life within walking distance. And parties that you will probably still be talking about years later.