Job Description
Divisions Maintenance Group (DMG) is seeking a Director of Product Design to lead its design organization. This role involves hiring, mentoring, and enabling a distributed team to deliver high-quality, data-informed experiences across customer-facing web and mobile apps, the provider/technician app, and internal operations tools. The Director will champion customer empathy, scalable design systems, and the pragmatic use of AI to enhance team efficiency and product features. Key responsibilities include setting design strategy, driving cross-functional alignment, overseeing UX for various product surfaces, leveraging AI effectively, managing hands-on design projects, building and scaling the design team, establishing design systems and standards, and measuring/improving UX performance. The position requires 12+ years of experience in product/interaction design, with at least 5 years in leadership roles within SaaS or marketplace environments, and a proven ability to integrate AI/ML concepts into workflows and products.
Good To Have:
- Experience with customer-facing web and mobile apps
- Experience with provider/technician apps
- Experience with internal operations tools
- Solid grasp of qualitative and quantitative UX methods
- WCAG AA compliance knowledge
Must Have:
- 12+ years in product/interaction design
- 5+ years leading design teams
- Experience with SaaS/marketplace environments
- Oversee multiple product surfaces
- Integrate AI/ML into design and products
- Mastery of Figma and prototyping tools
- Build and scale a design system
- Clear communication and stakeholder management
- Willingness to be hands-on
- Ability to manage stress in a fast-paced environment
Perks:
- Health, dental and vision coverage on day 1
- Dollar-for-dollar 401K match up to 4%
- Paid Primary and Secondary Caregiver leave
- Employee Assistance Program
- Paid time off to volunteer
Description
Title: Director, Product Design
Reports To: VP, Product
Department: Product & Engineering - Design
Location: Cincinnati, OH or Seattle, WA
Position Status: Salary Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
The Director of Product Design leads DMG’s design organization – hiring, mentoring, and enabling a distributed team that delivers high-quality, data-informed experiences across our entire product suite: customer-facing web and mobile apps, the provider/technician app, and internal operations tools and dashboards. The role balances strategic leadership with periodic hands-on contribution, championing customer empathy, scalable design systems, and pragmatic use of AI to accelerate both team efficiency and AI-driven product features.
What You'sll Do:
- Set Design Strategy: Define vision, principles, and quarterly OKRs aligned to business goals and product roadmaps
- Drive Cross-Functional Alignment: Represent customers in product planning; embed design thinking across Product, Engineering, Sales, and Operations.
- Ship Broad Charter: Oversee UX for new customer app, provider/technician tools, new PLG initiatives, and internal ops dashboards.
- Leverage AI Effectively: Identify AI opportunities to streamline team workflows (e.g., design-ops, research synthesis) and inform AI-driven product features.
- Hands-On Projects: Own 1-2 strategic design initiatives per quarter – research, prototype, and delivery – to model best practices.
- Build & Scale Team: Recruit, onboard, and develop designers; run 1:1s, design critiques, and career-growth plans that help the team punch above its weight.
- Establish Design System & Standards: Maintain a scalable design system with WCAG AA compliance and consistent brand expression.
- Measure & Improve: Define UX metrics (adoption, task success, support reduction) and present performance to executive stakeholders.
- Other duties as assigned by management.
What You Need:
- 12+ years in product/interaction design, including 5+ years leading multi-disciplinary design teams in SaaS or marketplace environments.
- Proven success overseeing multiple product surfaces (consumer, B2B, and internal tools) from discovery to launch.
- Experience in integrating AI/ML concepts into both design workflows and shipped product features.
- Mastery of Figma and modern prototyping/research tools; solid grasp of qualitative and quantitative UX methods.
- Demonstrated ability to build and scale a production design system.
- Clear, concise communication and stakeholder-management skills in a remote, fast-moving organization.
- Willingness to remain hands-on, delivering critical design work when needed.
- Ability to manage the stress of a fast-paced environment.
- Ability to meet the in-person requirements of the team and/or business needs.
What You'll Get:
At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include:
- Health, dental and vision coverage on day 1.
- Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
- Paid Primary and Secondary Caregiver leave.
- Employee Assistance Program to assist with everyday challenges.
- Paid time off to volunteer.
Divisions Maintenance Group is an equal opportunity employer.
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