Director of Product Management, Developer Experience and Platform API

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for an experienced product manager to interface with strategic customers, synthesize customer feedback, and analyze marketplace trends to drive product strategy for our developer experience (Flow) and platform API (Web Services) teams. The Flow team owns Heroku's popular deployment pipeline features, including review apps, continuous integration and continuous deployment (CI/CD), and the GitHub and Git integrations. The Web Services team owns our public platform API, which is foundational to Heroku's business-critical DevOps automation, platform extensibility, and integration capabilities. You'll work with product, engineering, sales, marketing, pricing, user experience, and program management partners to transform your strategy into a measurable product delivery pipeline.

Deep knowledge of, and experience with developer tools, including CI/CD pipelines, code version control systems (e.g. Git, GitHub), deployment strategies, and APIs, are required. Customer and operations empathy, as well as awareness of DevSecOps and API design best practices, are critical to success in this role.

Responsibilities:

• Using qualitative and quantitative research, deeply understand the developer experience marketplace and needs of internal and external customers. Translate those problem statements and opportunities into business cases, product strategy, and product requirements.
• Partner with product, engineering, and user experience teams, to deliver consistent incremental value to customers.
• Own the roadmaps for the developer experience (Flow) and Platform API (Web Services) teams, including the end-to-end customer experience for the product lifecycle from product inception to retirement.
• Help define the product value proposition and target audience messaging for go-to-market teams.
• Define clear product metrics and service level objectives (SLOs) to measure product success and quality of service.
• Partner with other product and engineering teams to prioritize API changes necessary for other product workstreams.
• As the product owner, represent the customer and other non-engineering stakeholders during epic planning, sprint planning, backlog grooming, and change management.
• Provide regular updates on product delivery, including risk management.
• Provide mentorship to more junior product management staff.

Key Competencies

• Working knowledge of SDLC best practices and industry standard developer tools and APIs, including CI/CD pipelines and version control software
• Experience with management of business-critical, developer-centric products at scale
• Working knowledge of open source DevOps tools (e.g. Terraform providers, Backstage) preferred
• 7+ years of product management experience, with a demonstrated ability to identify market opportunities, formulate product strategy, define and deliver products, and lead cross-functional teams
• Strong customer and stakeholder empathy. You'll need to balance multiple, at times conflicting, points of view, including those of the customer, marketing, finance, engineering, support, and business operations.
• Ability to work effectively and collaboratively with highly distributed, cross-functional teams
• The ability to say “no” with business justification and diplomacy. As a product manager for core platform components, you will need to balance multiple, competing product requests. There will be times when you will need to push back on lower priority work or adjust prioritization based on new information or strategic directives.
• Project management skills, including risk analysis and mitigation
• Experience with authoring user and technical documentation for audiences of varying technical competency
• Ability to author and deliver effective executive-level communications
• Experience with mentorship and/or teaching, preferably in a business setting
• For remote applicants, at least 3 years of demonstrated success in a remote role
• Extra credit for previous experience in a support, customer success, or professional services role for developer-centric products and/or services

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.