Senior/Director Product Management Agentforce Observability

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At Agentforce you'll be working at the cutting edge of AI innovation, building the next generation of products that shape the future of AI-powered enterprise solutions. You’ll have the opportunity to collaborate with some of the brightest minds in AI research, data science, and product management, all while driving tangible business outcomes for customers. If you're a deep product thinker who loves to get into the details and is excited about the potential of AI, we want to hear from you.

As a Senior/Director of Product Management, you will serve as a deep product thinker, focused on developing and shaping products that leverage large language models (LLMs) and other advanced AI technologies. This position is not focused on coding but requires a deep technical understanding of AI to inform decision-making and product strategy. You’ll be responsible for guiding the development of prototypes and products at the frontier of AI innovation, ensuring they meet customer needs and market demands.

You will collaborate closely with customers to build, iterate, and refine AI-powered product experiences. This is a hands-on, detail-oriented role that demands the ability to get into the weeds of both the product and customer needs, while leading cross-functional teams to drive innovation forward.

Your Impact:

• Lead Product Strategy: At the intersection of observability and interoperability, you will play a key role in defining product vision and direction for AI-enabled features and capabilities. You will create and implement a vision which brings telemetry and observability to the full spectrum of multi-agent interactions utilizing MCP and A2A from within and beyond the Salesforce ecosystem.
• Customer-Focused Innovation: Engage with select, high-profile customers to rapidly prototype and iterate on AI-powered solutions. Work closely with customers to ensure products align with their evolving needs, helping drive product-market fit quickly.
• Product Development and Prototyping: Oversee the development of AI products, working closely with AI researchers, data scientists, UX designers, and engineering teams to bring ideas to life. You will build scalable prototypes and help transition them from experimentation to full-scale R&D.
• Strategic Experimentation: Create and manage a framework for strategic experimentation. This includes setting up rapid innovation cycles, validating hypotheses, and facilitating a smooth transition from prototypes to production-ready solutions.
• Cross-functional Collaboration: Collaborate with teams across product, engineering, data science, and UX to ensure successful product development and delivery. Foster close relationships with internal stakeholders to keep all teams aligned on product goals.
• Market Insight and Learning: Continuously learn from customers and the market to refine products and identify new opportunities for AI-driven innovation. Drive product adjustments based on customer feedback and market trends.
• Scale and Profitability: Ensure that products not only meet customer needs but also scale effectively and are aligned with business objectives, including profitability and operational feasibility.

Desired Experience & Skills:

• Product Management Leadership: 7+ years of experience in product management, with a proven ability to lead cross-functional teams to deliver innovative products in fast-moving environments. This is an Individual Contributor role, though prior management experience is a plus.
• Strong Technical Background: While not a coding role, you should have a deep understanding of AI technologies, particularly generative AI (e.g., large language models, machine learning, and AI-driven search). You’ll be expected to engage deeply with the technical aspects of product development and make informed decisions based on a strong technical foundation. Prior software engineering experience is a plus.
• Experience with AI Products: Direct experience in developing and scaling AI-powered products, ideally in the generative AI space. A strong understanding of AI concepts is critical for translating customer needs into viable product solutions.
• Startup Mentality: Proven experience building 0-to-1 products in high-velocity environments, ideally from early-stage prototyping to market-ready solutions. A background as a founder or in startups is highly desirable, as you bring an ability to innovate quickly and solve complex problems at speed.
• Customer-Centric Approach: A deep commitment to customer success. Strong track record of working directly with customers to understand their needs, iterate on prototypes, and deliver products that solve real-world problems.
• Cross-functional Leadership: Ability to effectively lead and align teams across product, engineering, design, and research. Experience building relationships with both internal and external stakeholders to drive product success.

Benefits & Perks

Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.