Director of RFP/AML Operations

Description

Position at LeoVegas Group

ABOUT THE ROLE

We are seeking an experienced and strategic Director of Risk & Fraud Operations to lead our efforts in anti-money laundering (AML), fraud prevention, and customer risk management. Sitting within the Operations team and reporting directly to the COO, this role is critical to safeguarding the integrity and ensuring adherence to both internal policies and external regulatory requirements.

The ideal candidate will bring deep expertise in financial crime risk management, a data-driven mindset, and strong leadership capabilities to manage end-to-end investigative processes and proactively mitigate threats. You will play a central role in developing and executing strategies that enhance our defenses against fraud and financial crime, while also supporting scalable, compliant growth.

YOU WILL BE RESPONSIBLE FOR:

• Leadership & Team Management
• Lead the day-to-day operations of the AML, fraud, and risk functions across the organization, ensuring a proactive and agile response to evolving threats.
• Build, manage, and mentor a high-performing team of fraud analysts, risk specialists, and investigators, fostering a culture of ownership and accountability.
• Risk, Fraud Operations & Verification
• Oversee the end-to-end handling of documentation, case management, and investigations relating to suspicious activity, fraudulent behavior, or illicit funds.
• Manage the processing and verification of customer withdrawals and supporting documentation, ensuring accuracy and adherence to risk controls.
• Develop and implement risk mitigation strategies, fraud detection frameworks, and investigative procedures to protect the business and its customers.
• Regulatory and Policy Adherence
• Ensure adherence to all relevant AML regulations, gaming authority requirements, and internal policies across global jurisdictions.
• Cross-Functional Collaboration & Stakeholder Management
• Collaborate cross-functionally with legal, compliance, product, tech, and customer support teams to embed risk controls and streamline reporting protocols.
• Reporting & Analytics
• Deliver regular reports to the COO and senior leadership on risk trends, fraud losses, operational performance, and regulatory updates.
• Technology & Process Improvement
• Drive the adoption of tools, systems, and automation to enhance detection, case management, payment processing, and risk monitoring capabilities.
• Develop and optimize workflows, KPIs, and SLAs. Implement tools, automation, and processes that enhance efficiency, scalability, and agent performance.

WHO WE ARE

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.

BENEFITS

• Hybrid work policy
• 4 weeks of Workation (T&C apply)
• Well-being allowance to support your active lifestyle
• Private health insurance
• Discounts across a range of retailers, gyms, bars & restaurants
• We offer an employee assistance program that can provide help and guidance during challenging moments.
• For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.

JOIN US!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!

As our company working language is English, we’d like to see your CV in English, please