Director of Technical Account Management & Customer Success

1 Month ago • All levels • Account Management

Job Summary

Job Description

DataVisor is a leading AI-powered Fraud and Risk Platform, recognized for its comprehensive detection capabilities. The company offers a scalable SaaS platform that integrates and enriches data, enabling real-time responses to evolving fraud and money laundering activities. Its patented unsupervised machine learning technology, advanced device intelligence, and powerful decision engine work together to deliver significant performance improvements. DataVisor's platform is flexible and adaptable to various use cases, reducing total cost of ownership. The company is seeking a Director of Technical Account Management & Customer Success to manage client relationships, act as a trusted technical advisor, and ensure customers maximize value from the platform. This role involves overseeing data integration and onboarding, providing technical guidance, advising on machine learning models and automation rules, and collaborating with Customer Success, Engineering, and Product teams.
Must have:
  • Provide product support and resolve technical issues
  • Architect ML and rule-based solutions
  • Lead solution deployment discussions
  • Understand client use cases and define success criteria
  • Manage integration and product implementation
  • Conduct business reviews and presentations
  • Communicate client feedback to internal teams
Good to have:
  • Attend meetups, events, and conferences as a technical ambassador
Perks:
  • Bonus
  • Paid Time Off (PTO)
  • Stock Option
  • Health Benefits

Job Details

DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's fraud and anti-money laundering (AML) solutions scale infinitely and enable organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide significant performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership, compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe.

Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us!

Position Overview

As a Director of Technical Account Management (TAM) & Customer Success (CS), you will manage a portfolio of client relationships and establish yourself as a trusted technical advisor and solution partner for the key leaders within the customer’s fraud and risk teams. You will partner with our Delivery Team to oversee the customer’s data integration and onboarding process. Your goal is to ensure that the customer adopts best practices in the implementation of our platform to ensure they extract the maximum value from their investment. You will engage in broad ranging topics from assessing/debugging platform performance or product functional issues, provide technical guidance and best practices, or advise on customer’s use of custom or DataVisor built machine learning models and/or automation rules to detect suspicious activities. You will work cross-functionally with Customer Success, Engineering, and Product teams to achieve your goals.

Key Responsibilities

  • Provide product support, escalation, and resolution of technical issues
  • Architect machine learning and rule-based solutions for customers’ fraud problems
  • Lead solution deployment deep dive discussions in late stage pre-sales calls
  • Understand client use cases and define plans to achieve success criteria
  • Manage integration and product implementation process for customers
  • Conduct and coordinate business reviews and presentations with clients
  • Drive product roadmap by communicating client feedback to internal teams
  • Attend meetups, events, and conferences as a technical ambassador

Similar Jobs

Rocket - Senior IT Project Manager (Professional Services)

Rocket

Vilnius, Vilnius County, Lithuania (Hybrid)
2 Months ago
Nice - Technical Training Developer

Nice

United States (Remote)
1 Month ago
Syniverse - SVP Sales

Syniverse

United States (Remote)
3 Weeks ago
ISS Stoxx - Senior Compensation and Governance Consultant

ISS Stoxx

Toronto, Ontario, Canada (On-Site)
1 Year ago
Sumo logic - Professional Services Security Consultant

Sumo logic

San José Province, Costa Rica (Hybrid)
3 Weeks ago
Zuora - Customer Account Executive, Enterprise

Zuora

Atlanta, Georgia, United States (Hybrid)
2 Months ago
Paytm - Senior Associate - Key Account Manager Premium - Enterprise Mid Market

Paytm

Vijayawada, Andhra Pradesh, India (On-Site)
1 Month ago
Coupa - Senior Account Executive Mid Market

Coupa

Los Angeles, California, United States (Remote)
1 Month ago
Dialpad AI - Account Executive, Enterprise

Dialpad AI

New York, United States (On-Site)
2 Months ago
Alpha Sense - Account Executive, Financial Services

Alpha Sense

London, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

TurboTenent - Customer Experience Specialist

TurboTenent

Fort Collins, Colorado, United States (Hybrid)
1 Month ago
AiDash - Backend Software Development Engineer III Platform

AiDash

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
e2 open - Support Specialist

e2 open

Rogers, Arkansas, United States (On-Site)
1 Month ago
Jam City - Corporate IT Security Engineer

Jam City

Montevideo, Montevideo Department, Uruguay (Remote)
1 Month ago
deel. - Sales Development Representative, Deel IT | ANZ

deel.

Australia (Remote)
2 Weeks ago
Quentus - Senior Client Success Partner Perioperative

Quentus

Mountain View, California, United States (Remote)
1 Month ago
ElevenLabs - Enterprise Account Executive - Brazil

ElevenLabs

Brazil (Remote)
4 Weeks ago
Ambient.ai - Senior Sales Engineer

Ambient.ai

Portland, Oregon, United States (Remote)
2 Months ago
Mindtickle - Director Demand Generation - Digital Marketing

Mindtickle

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Mountain View, California, United States

Motorola solutions - Security Operations Technician

Motorola solutions

Schaumburg, Illinois, United States (Hybrid)
3 Weeks ago
Vercel - Software Engineer, CI/CD

Vercel

New York, New York, United States (On-Site)
2 Months ago
Zuru - Data Analyst Intern

Zuru

Los Angeles, California, United States (On-Site)
2 Months ago
Fireworks AI - Governance, Risk, and Compliance Lead

Fireworks AI

Redwood City, California, United States (Hybrid)
4 Weeks ago
Ember Lab - Graphics Programmer

Ember Lab

California, United States (Hybrid)
3 Months ago
Dave Ramsey - Senior Copywriter

Dave Ramsey

Franklin, Tennessee, United States (On-Site)
2 Months ago
Wrike - Account Manager L2

Wrike

United States (Remote)
2 Weeks ago
Penn Interactive - Data Science Manager, Football

Penn Interactive

Philadelphia, Pennsylvania, United States (Remote)
3 Weeks ago
Google - Product Engineer, Cloud Compute and Storage

Google

Austin, Texas, United States (On-Site)
3 Months ago
rivos - Silicon CAD Physical Design Back End Engineer

rivos

Santa Clara, California, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

ElevenLabs - Enterprise Account Executive - Brazil

ElevenLabs

Brazil (Remote)
4 Weeks ago
Iron Mountain - Account Executive

Iron Mountain

Gurugram, India (On-Site)
2 Weeks ago
hogarth - Account Manager / Senior Account Manager (Candidate Pool)

hogarth

Istanbul, İstanbul, Türkiye (Hybrid)
3 Months ago
Adyen - Account Manager

Adyen

Mexico City, Mexico (On-Site)
2 Months ago
Paytm - Key Account Manager - Electronic Data Capture - Goa

Paytm

Goa, India (On-Site)
2 Months ago
Publicis Groupe - Account Executive

Publicis Groupe

Madrid, Community Of Madrid, Spain (Hybrid)
2 Weeks ago
Paytm - Key Account Manager - General Manager

Paytm

Mumbai, Maharashtra, India (On-Site)
1 Month ago
YouGov - Account Manager

YouGov

Copenhagen, Denmark (On-Site)
1 Month ago
Expedia - Associate Account Manager

Expedia

Rome, Lazio, Italy (On-Site)
2 Years ago
Trend Micro - Technical Account Manager

Trend Micro

Hong Kong (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

DataVisor is a startup that provides big data security analytics for consumer-facing websites and apps. The DataVisor solution works in real-time and leverages cloud computing to meet the needs of the largest Internet sites in the world. It is proven and deployed in production today. The company is founded by the world’s experts in Internet security and is backed by NEA, the largest venture capital firm by assets under management, and GSR, which has over $1B under management and specializes in high tech companies focused on China and global markets. DataVisor is based in Mountain View, CA.

Vancouver, British Columbia, Canada (Remote)

Mountain View, California, United States (Hybrid)

Austin, Texas, United States (Remote)

Mountain View, California, United States (Hybrid)

Atlanta, Georgia, United States (Remote)

View All Jobs

Get notified when new jobs are added by DataVisor

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug