Director, Solutions Engineer

Director, Solutions Engineering is a strategic and technical stakeholder responsible for leading the pre-sales demo and scoping process and ensuring the successful alignment of technology solutions with client needs. This role bridges the gap between technical teams and sales, acting as a trusted advisor to prospects and clients, while collaborating closely with internal teams to develop innovative solutions that highlight the value of the company’s software and agency services. The ideal candidate has a deep understanding of software solutions, exceptional leadership skills, and a passion for delivering client success.

Key Responsibilities:

Pre-Sales and Solution Design

• Oversee the development and delivery of tailored client demonstrations, technical presentations, and proof-of-concept initiatives.
• Conduct technical discovery sessions with prospects to identify pain points, define solution requirements, and map value propositions to business challenges.
• Partner with Product and Go to Market teams to understand and articulate the company’s product roadmap and capabilities to clients and prospects.

Cross-Functional Collaboration

• Serve as the primary liaison between Sales, Product, and Engineering teams to ensure alignment of client requirements with product capabilities.
• Support RFP/RFI responses, ensuring accurate and compelling technical content is delivered within deadlines.
• Provide feedback to Product teams regarding market trends, client needs, and competitive intelligence to inform product development and innovation.
• Collaborate with Sales and Client Partners within the Pre-sales Solutioning Worksheets as the Source of Truth for Opportunity Scoping and Proposal framework

Enablement and Advocacy

• Represent the Sales Engineering function at industry events, webinars, and conferences, promoting the company’s expertise and thought leadership.
• Maintain up-to-date knowledge of industry trends, emerging technologies, and competitive solutions to effectively position the company in the market.

Qualifications:

Education and Experience

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field (Master’s degree preferred).
• 10+ years of experience in Sales Engineering, Pre-Sales, or related roles within the technology/software industry.
• Demonstrated success in supporting enterprise sales cycles and driving technical deal closure.

Technical Expertise

• Strong understanding of software platforms, APIs, cloud technologies, and enterprise software architectures.
• Proven ability to design and communicate complex technical solutions tailored to client needs.
• Familiarity with agency services or marketing technologies.

Skills and Competencies

• Exceptional leadership and team-building skills, with a focus on collaboration.
• Outstanding communication and presentation abilities, with the capacity to translate technical concepts into business value.
• Strategic mindset with a strong ability to influence cross-functional stakeholders and executives.
• Highly organized, with excellent problem-solving and project management skills.
• Strong commitment to customer success and the ability to build trusted relationships with clients and prospects.