E-Commerce - Content Policy and Programmes Manager

5 Months ago • 5 Years + • Editorial

Job Summary

Job Description

ByteDance's E-Commerce team is seeking a Content Policy and Programme Manager to formulate, apply, and communicate E-Commerce content policies for the company's live-selling platform. This role requires strong research, risk discovery, and critical analysis skills to ensure a seamless, trusted online shopping experience. The ideal candidate will have experience taking projects from 0 to 1 and be able to drive effective partnerships with cross-functional teams to align on common goals. This individual should be comfortable navigating policy implementation, making nuanced policy decisions under time-pressure, and managing internal communication on all E-Commerce content policy issues. Key responsibilities include researching, crafting, and implementing live-selling content policies, analyzing data to identify and mitigate risks, engaging cross-functional stakeholders to address content and creator pain points, developing new policies and workflows, and managing internal communication.
Must have:
  • Strong bachelor's or master's degree in fields such as Law, Political Science, International Relations, Economics, Public Policy, Philosophy, PPE etc.
  • 5+ years experience leading programmes, doing research, developing and implementing policies.
  • Driven, excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams to build and launch new strategies and workflows.
  • Excellent English oral and written communication skills, including the ability to propose complex solutions and explanations in writing.
Good to have:
  • Professional experience in Government, Academia, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policy and Operations Management, or Ecommerce Content Strategy, Seller or Product Growth, Risk Analytics, Compliance, or Experience programmes.
  • Familiarity with e-commerce, social media content landscape and ecosystem management – as well as strategic business sensitivity.
  • Being fluent in another language spoken in Southeast Asia.

Job Details

Responsibilities
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. ByteDance is a part of a global internet technology group operating a range of content platforms, including TikTok, that inform, educate, entertain and inspire people across languages, cultures and geographies About the Team The E-Commerce team seeks to further advance this mission by connecting buyers, sellers and content creators in one seamless, trusted online shopping experience. The APAC Ecommerce's Governance and Experience team connects buyers, sellers and content creators to ensure a seamless, trusted online shopping experience. We seek to inspire trust by designing and implementing end-to-end governance & experience programmes to enable a thriving international marketplace. As an E-Commerce Content Policy and Programme Manager, you will formulate, apply, and communicate our E-Commerce content policies. With your language, country and cultural perspectives, you can effectively localise policies to deal with country-specific trends, while being aligned with company principles. You have strong research, risk discovery, and critical analysis acumen, and will analyse metrics, surface emergent risks in the market, and drive operational optimisation to improve users' live-shopping experience. Candidates should have experience taking projects from 0 to 1 and are able to drive effective partnerships with cross-functional teams to align on common goals. You have the ability to shuttle from policy to effective implementation, and can make and implement nuanced policy decisions under time-pressure. Responsibilities - Research, craft, and implement live-selling content policies that account for the needs of a country while balancing against company principles and goals. - Manage go-to-market to ensure effective implementation across Asia Pacific and policy and project outcomes are met. - Analyse data to measure, identify, mitigate, and monitor risks to raise the overall ecommerce content ecosystem quality and personalised recommendations. Develop and implement new signals, metrics and engage in risk discovery – to identify new content quality and abuse trends and develop policies to address them. - Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator pain points; derive and implement action plans and operational workflows to resolve them. - Develop, launch and implement new policies and operational workflows – in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Business teams – to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements. - Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation. - Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health. - Act as an escalation point of contact and manage internal communications on all Ecommerce content policy issues.
Qualifications
Minimum Qualifications - Strong bachelor's or master's degree in fields such as Law, Political Science, International Relations, Economics, Public Policy, Philosophy, PPE etc. - 5+ years experience leading programmes, doing research, developing and implementing policies. Preferred Qualifications - Professional experience in Government, Academia, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policy and Operations Management, or Ecommerce Content Strategy, Seller or Product Growth, Risk Analytics, Compliance, or Experience programmes. - Driven, excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams to build and launch new strategies and workflows. - Familiarity with e-commerce, social media content landscape and ecosystem management – as well as strategic business sensitivity will be advantageous. - Excellent English oral and written communication skills, including the ability to propose complex solutions and explanations in writing. Being fluent in another language spoken in Southeast Asia is advantageous. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Similar Jobs

Netflix - Data Scientist (L4) - Content DSE

Netflix

Los Angeles, California, United States (On-Site)
6 Months ago
WebFX - Jr. Business Data Analyst

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
6 Months ago
ByteDance - Livestream Agency Manager - Philippines

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
4 Months ago
GosuGamers - Senior Social Media Executive (CS2)

GosuGamers

Manila, Metro Manila, Philippines (On-Site)
2 Months ago
WebFX - Internet Marketing Account Strategist

WebFX

Antigua Guatemala, Sacatepéquez Department, Guatemala (On-Site)
4 Months ago
Conjointly - Technical Writer (Russian-English)

Conjointly

Primorsky Krai, Russia (Remote)
2 Months ago
Blazesoft - SEO Manager

Blazesoft

Vaughan, Ontario, Canada (On-Site)
2 Months ago
Gamemode One  Inc  - Video Producer

Gamemode One Inc

(Remote)
1 Month ago
Tesla - Factory Tours, Events

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Sportskeeda - Video Editor - Pop Culture

Sportskeeda

India (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Netflix - Lead, Production Management - India

Netflix

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Tribe Gaming - Social Media Intern

Tribe Gaming

Austin, Texas, United States (Hybrid)
5 Months ago
InMobiInMobi - Lead Content Operations

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Nintendo - Social Media Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
2 Months ago
Fortis Games - Senior Talent Sourcer (Contract)

Fortis Games

Canada (On-Site)
2 Months ago
ByteDance - Content Marketing Manager - CapCut

ByteDance

Los Angeles, California, United States (On-Site)
5 Months ago
The Walt Disney Company - Senior Publicist (Local 600)

The Walt Disney Company

Burbank, California, United States (On-Site)
2 Months ago
Axiom Zen - Lead Social Media Producer (Miquela)

Axiom Zen

United States (Remote)
4 Months ago
Dream Sports - VP - Product Marketing

Dream Sports

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Unity - Senior Content Marketing Manager, Industry

Unity

Montreal, Quebec, Canada (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Taguig, Metro Manila, Philippines

hostari - Associate Product Designer (Remote)

hostari

Makati, Metro Manila, Philippines (Remote)
4 Months ago
PwC - 1 - Assurance Associate

PwC

Iloilo City, Western Visayas, Philippines (On-Site)
6 Months ago
Nagarro - Associate Analyst ,Communication Design

Nagarro

Cebu City, Central Visayas, Philippines (On-Site)
6 Months ago
ByteDance - Credit Loan Collection Expert- Global Payment

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
4 Months ago
PwC - Philippines - SAP Finance Consultant

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
NinjaVan - B2B Area Manager (Bicol)

NinjaVan

Bicol, Philippines (On-Site)
6 Months ago
NinjaVan - Creative Marketing Intern (Content Writing)

NinjaVan

Makati, Metro Manila, Philippines (Hybrid)
6 Months ago
Animoca Brands - Game Developer

Animoca Brands

Philippines (Remote)
6 Months ago
Canva - Senior Corporate Accountant (Night Shift)

Canva

Manila, Metro Manila, Philippines (Remote)
1 Month ago
PwC - ESG Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Editorial Jobs

Eleven Labs - Mobile Content & Strategy Operations

Eleven Labs

United Kingdom (Remote)
1 Month ago
Sportskeeda - Head of Brand Solutions

Sportskeeda

India (Remote)
3 Months ago
Vidsy - Creative

Vidsy

New York, United States (Hybrid)
6 Months ago
GAMURS Group - Siliconera: Freelance Video Game Writer (Guides & Lists)

GAMURS Group

United States (Remote)
10 Months ago
Sportskeeda - Content Manager - College Basketball

Sportskeeda

India (Remote)
2 Months ago
The Walt Disney Company - Senior Content Acquisition Associate

The Walt Disney Company

Santa Monica, California, United States (On-Site)
3 Months ago
Keywords Studios (Player Support) - AI Prompt & Language Specialist (Italian)

Keywords Studios (Player Support)

Quebec, Canada (Remote)
1 Month ago
The Walt Disney Company - Content Planning Manager (Local Originals)

The Walt Disney Company

Glendale, California, United States (On-Site)
4 Months ago
Sportskeeda - Entertainment Static Writer - Soap Central

Sportskeeda

India (On-Site)
2 Months ago
The Walt Disney Company - International Content Strategy & Operations Intern

The Walt Disney Company

Burbank, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Where imagination meets innovation, delivering limitless gaming experiences.

Dublin, County Dublin, Ireland (On-Site)

London, England, United Kingdom (On-Site)

Bangkok, Bangkok, Thailand (On-Site)

San Jose, California, United States (On-Site)

State Of São Paulo, Brazil (On-Site)

San Jose, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by ByteDance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug