Employee Relations Operations Process Manager

Imagine what you could do here. New ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. We believe including everyone and providing an inclusive environment is necessary to embody our values, and deliver products that serve everyone.

We are seeking an experienced Employee Relations (ER) Operations Process Manager with a strong background in managing sensitive ER processes. This role requires expertise in ER process execution, complex documentation, data management, and the ability to meet deadlines with precision and efficiency. In this role, you will be responsible for managing sensitive and complex operational activities related sensitive employee relations processes. You will be the primary point of contact for US process execution and be a partner to the Employee Relations Business Partner (ERBP) and People Business Partner (PBP) teams. You’ll also lead and be a key member of various continuous improvements processes across employee relations.

Key Qualifications

• 7+ years of deep expertise in employee relations and human resources processes, confident in managing complex legally impacting administration, documentation and data management.
• Extensive experience in managing processes and related legal and regulatory requirements.
• Strong presentation skills and experience with applications such as Keynote or Powerpoint
• Highly analytical with a strong proficiency in Excel reporting.
• Executive reporting skills and the ability to use data to highlight and influence.
• Knowledge of US Employment law and ER Processes.
• Bachelor’s degree or equivalent education.

Additional Requirements

• Ability to navigate ambiguity in a high-stakes, fast-moving environment with efficiency, discretion, integrity, and confidentiality.
• Ability to foster strong partnerships by actively building trust, promoting open communication, and collaborating effectively to create mutual value and ensure long-term success for all stakeholders.
• Comfortable serving as a key point of contact and providing subject matter expertise to both internal teams and external stakeholders.
• Extraordinary communication and time-management skills with a demonstrated ability to foster positive relationships with people in different disciplines and at different levels.
• Result orientated and comfortable with ambiguity. Navigating and pivoting in an ever-changing environment does not disrupt you and your goals.
• Exceptional organizational skills with a proven ability to prioritize and manage multiple tasks and projects simultaneously.
• Demonstrate exceptional attention to detail across all aspects of work, ensuring accuracy, consistency, and thoroughness in every task.
• Ensure proper documentation, compliance with legal requirements, and maintenance of process and support materials.
• Experience supporting transformation of Employee relations processes, ensuring smooth adoption of new technologies, tools, or workflows.
• Experience leading ER /HR operational projects and working in a People / Employee Relations global team.
• Experience in project management, leading change and implementing solutions.
• Strong knowledge of People-centered technologies such as ServiceNow CRM and WorkDay.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,900 and $207,300, and your base pay will depend on your skills, qualifications, experience, and location.

Employees also have the opportunity to become a shareholder through participation in discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit awards, and can purchase stock at a discount if voluntarily participating in the Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Note: Benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

We are an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.