Engineer Software Applications IV
Job Summary
Job Description
The Engineer Software Applications IV role at Everi involves managing client requests, including gathering technical details, documenting requirements, and providing solutions. This includes managing deployments, troubleshooting, and providing remote management support. The role also includes resolving customer issues, interacting with cross-functional teams, serving as a point of contact with programmers, performing hardware testing and software quality assurance, and reporting on vendor performance. The position requires engineering custom solutions and involves working three days a week in the office.
Must have:
- Bachelor's degree in Software Engineering or Computer Science
- 8-12 years of software and hardware experience
- System administration and database experience
- Windows Server Administration
- Networking and Wireless Networking
- Excellent analytical and problem-solving skills
- Project management and network experience
5 skills required
Job Details
Engineer Software Applications IV (Hybrid - Winnipeg, Canada)
Department: Technology Management
Employment Type: Full Time
Location: Winnipeg, Canada
Description
Power the Casino Floor by joining the Technology Management Team at Everi.
What Will You Be Doing?
- Manages requests from internal and external clients, gathering technical details, document requirements, identifying gaps, and providing solutions.
- Manages all aspects of deployments, including but not limited to, software version updates, bug fixes, patches, enhancements, hardware deployment and installation, network configuration including wireless, Windows Server configuration, team support and production terminal troubleshooting, development and distribution of software loading guides and remote management support
- Resolves customer issues or difficulties in a manner consistent with Everi best practices; develops necessary actions ensuring optimal levels of customer satisfaction that provide appropriate customer support and success.
- Interacts with cross functional teams resolving customer issues and delivering timely responses to customer inquiries.
- Serves as point of contact for communications with programmers explaining software errors and recommending improvement actions to the development teams.
- Performs hardware testing and software quality assurance / acceptance testing.
- Responsible for analytical reporting of vendor performance.
- Follows departmental procedures meeting customer and client needs in an innovative and resourceful manner.
- Responsible for engineering custom solutions for clients, when appropriate.
- This is a hybrid position requiring 3 days per week in office.
Skills, Knowledge, & Expertise for the job:
- Bachelor’s degree in Software Engineering or Computer Science, or combination of education and equivalent work experience in a related field required.
- 8 -12 years’ experience working with software and hardware with advanced experience with product, hardware and system installations.
- System administration and database experience.
- Windows Server Administration to support product deployment
- Networking and Wireless Networking to support product deployment
- Excellent analytical and problem-solving skills
- Project management and network experience in a technical capacity.
What's In It For You?
- Competitive salary and benefits package.
- Comprehensive healthcare benefits, including medical, dental, vision, pet insurance, gym reimbursement, and more!
- Retirement savings plan with employer match.
- Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.
Building on a solid culture and resounding positive feedback from Everi employees, Everi continues to receive recognition as a Top Workplace in 2021, 2022, and 2023.
The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is CAD 86,000 - CAD 100,400 annually.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
** For All External Staffing Agencies **
Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.
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About The Company
Everi is a diverse collection of brilliant and talented individuals committed to giving patrons and operators alike a premium experience on the casino floor.We are accountants and artists, engineers and visionaries. We dream, design, program, and build. We listen, help, and serve.We believe in Harnessing the power of collaboration, Acting with Integrity, Valuing everyone, and to Exceed expectations and be bold. Our goal is to enable our team to have FUN!
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