Customer Service Specialist I

This role provides essential technical support to our customers through various channels, including trouble tickets, telephone, and email. As a Customer Service Specialist I, you will investigate and resolve software and hardware issues, ensuring timely and exceptional customer service with a deep understanding of our products. This is a great opportunity for someone looking to grow their career in a supportive, collaborative environment.

Candidates must reside in the Las Vegas area and be open to a flexible schedule to be considered.

What Will You Be Doing?

• Provide excellent customer service via phone, email, and trouble tickets
• Actively investigate and resolve software and hardware problems for users and issue trouble ticket reporting on all other problems
• Troubleshoot and resolve customer concerns in a timely and effective manner
• Collaborate with cross-functional teams to escalate and resolve technical issues when necessary
• Document customer interactions and resolutions accurately in the CRM system (Zendesk)

Skills, Knowledge, & Expertise for the job:

• Previous customer service experience (required)
• Prior technical support or help desk experience
• Experience with SQL is a plus
• Strong troubleshooting skills and technical aptitude
• Experience using a ticketing system or CRM platform
• Excellent patience and empathy when assisting customers
• Self-motivated and able to work independently in a remote environment
• Reliable, high-speed internet connection

What's In It For You?

• Be part of a global leader in gaming and technology innovation.
• Work alongside a diverse team of professionals passionate about creating meaningful solutions.
• Access to professional development opportunities and career growth.
• Competitive compensation and comprehensive benefits package.
• A culture that values collaboration, creativity, and respect.

At IGT, we believe compensation should reflect you —your unique background, skills, experience, and even where you work. That’s why the compensation range for this role is $22.00 - $25.00 an hour, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board.

But wait—there’s more! Base pay is just the beginning. Our Total Rewards program is packed with perks:

• Sales roles? You might earn commissions.
• Other roles? You could snag discretionary bonuses.
• Benefits galore: Health, dental, vision, life, accident & disability insurance.
• Tuition reimbursement to keep your brain buzzing.
• Paid time off to recharge.
• Wellness programs to keep you feeling great.
• Identity theft insurance for peace of mind.
• 401(k) Savings Plan with company contributions to help you plan for the future.

Note: Some programs have eligibility requirements—but we’ll help you navigate those.