Manager, Hub Operations

This Operations Manager directs activities in conjunction with the enterprise and market operating plans that drive performance and execution of Cityblock care and clinical models across clinical care operations. The role provides oversight and accountability for operations adhering to established policies and procedures and safe and compliant care delivery within markets. The manager ensures clinical / medical practice teams are executing Cityblock practice management and clinical operations model across all modalities of care. Responsibilities include leading and managing operational professionals, facilitating communication, ensuring licensure and competencies, overseeing schedules, analyzing workflows, ensuring quality assurance, managing budgets, and overseeing service recovery operations.

Must Have

• Lead and manage a team of operational professionals.
• Facilitate communication across central teams, market leadership care teams and clinical teams.
• Ensure all licensure for all clinical support personnel is up to date.
• Schedule bi-annual competencies for medical assistants and nurses.
• Oversee schedules for the clinical and operations teams.
• Analyze and elevate any areas of opportunity in operational workflows.
• Implement best practices to streamline workflows and improve resource utilization.
• Ensure quality assurance measures for compliance with healthcare regulations and organizational standards.
• Manage budgets for operational activities.
• Oversee all service recovery operations for care and clinical teams for member experience surveys.
• Manage relationships with external vendors and service providers.
• 4+ years experience in healthcare operations, with a focus on strategic planning and process optimization.
• In-depth knowledge of healthcare industry regulations, compliance requirements, and quality assurance.
• 1+ years management experience.

Perks & Benefits

• Health insurance
• Life insurance
• Retirement benefits
• Participation in the company’s equity program
• Paid time off, including vacation and sick leave

This Operations Manager directs activities in conjunction with the enterprise and market operating plans that drive performance and execution of Cityblock care and clinical models across clinical care operations. The role provides oversight and accountability for operations adhering to established policies and procedures and safe and compliant care delivery within markets. The manager ensures clinical / medical practice teams are executing Cityblock practice management and clinical operations model across all modalities of care.

Responsibilities:

• Leads and manages a team of operational professionals, providing guidance, mentorship, and fostering a culture of excellence.
• Facilitates communication across central teams, market leadership care teams and clinical teams.
• Ensures all licensure for all clinical support personnel is up to date and schedules bi-annual competencies for medical assistants and nurses.
• Oversees schedules for the clinical and operations teams to ensure all time off and meetings are coordinated to provide our members appropriate access to care.
• Analyzes and elevates any areas of opportunity in operational workflows to market leadership and implements best practices to streamline workflows and improve resource utilization.
• Ensures quality assurance measures for compliance with healthcare regulations and organizational standards are implemented and adhered to with assigned modality or hub.
• Manages budgets for operational activities, ensuring financial sustainability and resource optimization.
• Oversees all service recovery operations for care and clinical teams for member experience surveys.
• Manages relationships with external vendors and service providers to optimize operational support.

Work Experience:

• 4+ experience in healthcare operations, with a focus on strategic planning and process optimization.
• In-depth knowledge of healthcare industry regulations, compliance requirements, and quality assurance. 1+ years management experience.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$87,000.00 - $115,000.00 Annual

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.