Advanced Community Care Clinician (RN)

The Advanced Community Care Clinician (RN) delivers medical care in the community, including homes, shelters, and public places. This clinical role primarily facilitates virtual provider visits, performs clinical skills like IV insertion and phlebotomy, and follows medical orders. Responsibilities include managing acute illnesses, facilitating longitudinal care, conducting outreach, and collecting specimens. The clinician ensures operational readiness, maintains equipment, and completes thorough documentation for each visit.

Must Have

• Deliver medical care in community settings
• Facilitate virtual provider visits with Cityblock members
• Follow medical orders and perform clinical skills within scope (e.g., IV insertion, medication administration, EKG, phlebotomy)
• Review equipment, communications, and scheduled visits daily
• Plan and integrate mandatory training, meetings, and lunch
• Review member information (Commons and Athena) for warnings or instructions
• Obtain written consent when needed
• Complete required charting and activities before virtual provider visits
• Use Cityblock computer to facilitate video visits
• Carry out instructions, orders, or examinations as directed by virtual provider
• Complete post-visit documentation, process lab work, and decontaminate equipment
• Restock and prepare equipment for next visits
• Maintain and use vehicle according to company policy

Perks & Benefits

• Health insurance
• Life insurance
• Retirement benefits
• Participation in the company’s equity program
• Paid time off (vacation and sick leave)

Job Description:

This is a clinical role. The Advanced Community Care Clinician is responsible for delivering medical care in the communities where Cityblock members live. In homes, shelters, offices, public places or in the street. The ACCC/AC3 is primarily responsible for facilitating virtual provider visits with Cityblock members and following medical orders, performing clinical skills and tasks within their scope, training, and policy. Which may include, IV insertion, IV/IM/SQ medication administration, 12 EKG, Phlebotomy, etc. (Dependent upon local legal regulations).

Responsibilities:

• The Advanced Community Care Clinician will play a vital role in delivering this model of care by making sure they are well equipped, operationally ready, certified, trained, and effective.
• Cityblock delivers integrated primary and acute medical care, behavioral health and social care, powered by relationships and designed to advance equity in access and outcome. By delivering these acute and longitudinal services in-home through a combination of digital and in-person connections, we can allow members to stay at home and out of the hospital.
• The Advanced Community Care Clinician is pivotal in connecting members to Cityblock services including medical providers and access to all Cityblock services.

There are several primary visit types they will be responsible for:

• ED@home: Acute illness facilitated provider visit
• Facilitated Visit: Longitudinal care team facilitated provider visit
• Outreach: Independent visit to find hard to reach members
• Specimen Collection: Independent visit to obtain tissue samples for the lab.
• MIC Only Follow-up: Independent visit with a specific set of visit goals
• Each shift the Advanced Community Care Clinician will begin their day reviewing their equipment, communications, and scheduled visits. They will plan to integrate mandatory training, meetings, and lunch into their day at pre-planned times or in any down time.
• Before the visit they will review Commons and Athena for any warning or instructions about the visit. Review the need for written consent.
• Arrive 10 minutes prior to the start of the visit and make member contact. Introduce themself and describe how a visit is conducted
• Complete required charting and activities prior to bringing the virtual provider on video.
• Use the Cityblock computer to facilitate a video visit.
• Carryout any instructions like order or examinations, sometimes on camera and sometimes independently as instructed.
• Post visit they will complete documentation, process lab work in a centrifuge and decontaminate their equipment.
• They will then get themselves set for the next visit by restocking and preparing equipment.
• Their vehicle whether Cityblock owned or personal; will be kept, maintained and used in accordance with company policy.

Work Experience:

• 4+ Years

Education:

• Bachelor's degree

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

Aim for Understanding

Be All In

Bring Your Whole Self

Lean Into Discomfort

Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.