Implementation Manager

Function, recognized as one of Fast Company’s Most Innovative Companies of 2024 and backed by a16z, is seeking an Implementation Manager. This role involves leading B2B client deployments, optimizing processes for scalability, and collaborating to resolve issues. The manager will be crucial in expanding membership from hundreds of thousands to millions, requiring an organized, driven, and collaborative individual passionate about improving global health through technology. This is a fast-paced startup environment, not a 9-to-5 role, demanding energy and a growth mindset.

Must Have

• Lead B2B client implementations
• Serve as the client’s primary point of contact from contracting through go-live
• Own the end-to-end implementation process
• Drive continuous operational improvement
• Solve complex problems with cross-functional teams
• 5+ years in implementation, project management, or client-facing roles
• Excellent client management, communication, and cross-functional collaboration skills
• Experience managing internal systems and data (e.g., HRIS, ERP, CRM)
• Thrives in fast-paced, startup environments

Perks & Benefits

• Competitive salary and benefits package
• Flexible working hours
• Dynamic work environment where creativity and innovation are encouraged
• Commitment to building a diverse and inclusive workforce
• Equal opportunity employer

Company Overview:

Function was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to make sure people don't suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z).

Hundreds of thousands of members have joined Function to take control of their health. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health and have a relentless bias toward action and a growth mindset. Function fosters a collaborative and dynamic environment where, every day, we are building the future.

Role:

We are seeking a dynamic and driven Implementation Manager to join our growing team. You will lead client deployments, create and refine processes for scale, and collaboratively problem-solve to unlock and unblock. The ideal candidate is an organizer, builder, and team player skilled in marshalling stakeholders toward desired outcomes and constantly improving the world around them.

As an early member of our team, your contributions will play a critical role in the success of our B2B business and our ability to scale our membership from hundreds of thousands to millions.Applicants seeking an easy job, a big corporation, a slow pace, or predictable 9-to-5 hours need not apply. This role requires energy, talent, and a genuine passion for Function's mission.

Key Responsibilities:

• Lead B2B client implementations
• Serve as the client’s primary point of contact from contracting through go-live.
• Own the end-to-end implementation process, including planning, system configuration, content development, testing, and client management.
• Partner with Sales and Client Success to set the program up for success.
• Drive continuous operational improvement
• Measure, analyze, and communicate implementation metrics.
• Build scalable implementation processes, templates, and workflows.
• Solve complex problems
• Partner with Product, Engineering, and Data teams to build capabilities, functionality, strategies, and workarounds that meet client needs and improve our delivery.

Qualifications/Skills:

• 5+ years in implementation, project management, or client-facing roles.
• Excellent client manager, communicator, and cross-functional collaborator.
• Problem-solver with an owner’s mentality, growth mindset, and positive attitude.
• Thrives in fast-paced, startup environments.
• Organized, detail-oriented, and comfortable operating in ambiguity.
• Experience managing internal systems and data (e.g., HRIS, ERP, CRM).
• Background in employer benefits, wellness programs, digital health, or B2B2C.

Please note: We will be accepting applications until the deadline of December 31st, 2025

To be a strong fit, you embody our Core Values:

• Ruthless Prioritization:
• We don’t let perfect get in the way of progress.
• We move quickly to drive value, not perfection.
• We prioritize what drives impact.
• We never compromise on standards of excellence.
• Member-First, Always:
• We design and deliver like we’re caring for someone we love.
• We create clear, actionable, human experiences.
• We prioritize responsiveness, peace of mind, and outcomes.
• We empower members with truth, clarity, and care.
• One Team, Moving Fast:
• We are aligned in purpose, prioritization, and speed.
• We gather diverse perspectives to make informed decisions.
• We clear paths for each other and move fast together.
• We communicate clearly and respectfully, rallying around shared goals.
• Radical Ownership, Relentless Execution:
• We don’t just ship—we own outcomes and drive results.
• We act with urgency and precision.
• We anticipate, initiate, and follow through.
• We meet challenges with grit and pragmatism.
• We embrace new tech to deliver better outcomes.
• Mission Over Ego:
• We are ruthlessly aligned to our mission—and leave ego at the door.
• We disagree and commit.
• We don't tolerate politics or withholding information.
• We operate with honesty, transparency, and respect.
• Sustained Integrity in Every Detail:
• We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
• We prioritize clinical precision—data must be right.
• We sweat the details because outcomes depend on them.

Why You'll Love Working With Us:

We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.

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Req ID: PBO-25-10