Join the Customer Support & Services team at Thales in Brest as a Customer Support Manager. You will be the technical-commercial interface for international clients, responsible for selling spare parts, repairs, and services, as well as handling quotation requests. Your role involves preparing and negotiating commercial offers, ensuring consistency between offers and orders, and managing sales prices and margins. You will also maintain commercial data, participate in client meetings, support Bid Managers, and identify new business opportunities.

Must Have

• Prepare and build commercial offers (spare parts, repairs, services) by evaluating client demand, quotes, costs, and deadlines.
• Convert offers into orders through negotiations with clients, ensuring consistency between the offer and the order.
• Capitalize commercial data in referenced tools (ERP, CRM) and update client commercial files.
• Participate in exchanges/meetings with clients to optimize commercial relations and ensure their satisfaction.
• Support Bid Managers in the overall construction of offers and manage the client portfolio, ensuring order and margin tracking.
• Contribute to commercial development by identifying and successfully pursuing new opportunities within your scope.
• Bac+5 degree in business school or equivalent with a commercial focus.
• Experience in commercial negotiation in direct contact with the client in an international context.
• Experience in preparing commercial offers.
• Proficiency in an ERP (ideally SAP), a CRM, and generally IT tools (Pack Office).
• Proficiency in written and spoken English.
• Team spirit, listening skills, organization, and rigor.

Perks & Benefits

• Success driven by technological excellence, experience, and shared ambition.
• Attractive compensation package.
• Continuous skill development: training courses, internal academies, and communities.
• Inclusive, benevolent environment respecting employee balance.
• Recognized societal and environmental commitment.

Let's build a future of trust together

Thales is a global high-tech leader specializing in three sectors: Defense & Security, Aerospace & Space, and Cyber & Digital. It develops products and solutions that contribute to a safer, more environmentally friendly, and more inclusive world. The Group invests nearly 4 billion euros per year in Research & Development, particularly in key innovation areas such as AI, cybersecurity, quantum, cloud technologies, and 6G. Thales has nearly 81,000 employees in 68 countries.

Our commitments, your benefits

• Success driven by our technological excellence, your experience, and our shared ambition
• An attractive compensation package
• Continuous skill development: training courses, internal academies, and communities
• An inclusive, benevolent environment respecting employee balance
• Recognized societal and environmental commitment

Your daily life

The Brest site houses our digital services activities as well as Thales' expertise in development, integration, and maintenance for maritime patrol and surveillance systems, electronic warfare, sonar systems, and airborne anti-submarine warfare, as well as our digital services activities.

Join a passionate team within the Customer Support & Services Department of the Customer Support and Services Directorate (CSS) as a Customer Support Manager (M/F). You will be the technical-commercial interface for clients within your international scope, for the sale of spare parts, repairs, and services, as well as for quotation requests. Thus, you are responsible for establishing offers and negotiating, up to order placement, and are the guarantor of sales prices and margins as well as On Time Delivery (OTD) of offers.

Missions:

• Prepares and builds commercial offers (spare parts, repairs, services) by evaluating client demand, quotes, costs, and deadlines.
• Converts offers into orders through negotiations with clients and by ensuring consistency between the offer and the order.
• Capitalizes commercial data in referenced tools (ERP, CRM) and updates client commercial files.
• Participates in exchanges/meetings with clients to optimize commercial relations and ensure their satisfaction.
• Supports Bid Managers in the overall construction of offers and manages the client portfolio, ensuring order and margin tracking.
• Contributes to commercial development by identifying and successfully pursuing new opportunities within your scope.

Your profile

Do you have a strong commercial acumen and a sense of service to ensure a privileged technical-commercial interface with your clients, all while developing your interest in technical fields?

Do you aspire to bridge the gap between client needs and the industrial capacity of our teams while respecting the Quality / Cost / Deadline triptych?

Do you want to join a committed team where your ideas are valued and collaboration is essential?

You have a Bac+5 degree from a business school or equivalent with a commercial focus, and you have experience in:

• Commercial negotiation in direct contact with the client in an international context.
• Preparation of commercial offers.
• Proficiency in an ERP (ideally SAP), a CRM, and more generally IT tools (Pack Office).
• Proficiency in written and spoken English.

Are team spirit, listening skills, organization, and rigor qualities that are recognized in you?

Then this position is for you!

A word from the team

We look forward to welcoming you to our team where your passion for customer service and your commercial skills will make all the difference for our international clients. Together, we can build strong relationships and ensure their daily satisfaction!

Thales, a Handi-Engaged company, recognizes all talents. Diversity is our best asset. Apply and join us!