Evaluation and Investigation Product Operation Specialist, Trust and Safety, Japan

bytedance

2+ Years | Tokyo, Japan (On Site) | Full Time | 7 months ago

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Job Summary

This role, Evaluation and Investigation: Product Operation Specialist, Trust and Safety, Japan, focuses on optimizing search results and ensuring platform safety. Responsibilities include conducting search evaluations, investigations, and data analysis to improve user experience. The ideal candidate possesses deep knowledge of the Japanese market and search engines, strong analytical skills, and excellent communication abilities. They will work closely with product managers and technical teams to refine evaluation standards and collaborate with multiple business partners to enhance business metrics and workflows. The position requires fluency in English and Japanese, a minimum of 2 years of experience in a tech or digital media operational role, preferably within search functionalities, and a deep understanding of TikTok or similar platforms.

Must Have

Deep understanding of Japanese market
Search evaluation & investigation expertise
Data analysis & report generation
Collaboration with multiple teams
Fluent in English and Japanese
2+ years operational experience in tech

Good to Have

Mandarin language skills
Project management experience
Knowledge of AI-driven product enhancements

Job Description

Responsibilities

Trust and Safety The Trust and Safety were established to create to bring safety to the platform. We work hard to make sure the platform is protected and able to provide the best experience for all of our users. About Evaluation and Investigation Search Operation team mainly provides safety and non-safety search data for all of our products. We are committed to assisting R&D with algorithms iteration through a large amount of high-quality data, by providing objective evaluation and data analysis for improving user experience in search scenarios. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community. Responsibilities: - Have a deep understanding and knowledge of the Japanese market, including local cultural norms. - Responsible for search evaluation, investigation, and other search-related business requirements and provide guidance to deliver all key project milestones and outcomes to optimize search results-related strategies. - Work independently as the evaluation and investigation project designer, deeply understand the business, and be responsible for the overall process of the project, including planning, implementation and providing high-quality evaluation analysis to help with product optimisation. - Data analysis and insights/reports generation based on evaluation data. - Work closely with Product Managers and technical teams to elaborate and optimize relevant evaluation standards or guidelines and output project SOPs to ensure that the evaluation meets expectations - Work closely with multiple business partners to ensure business metrics improvement and workflow optimisation.

Qualifications

Minimum Qualifications: 1. Bachelor's degree or above. 2. Fluent in English, Fluent in Japanese as stakeholders are based globally and locally 3. At least 2 years of experience in an operational role within the tech or digital media sectors, preferably in search functionalities. 4. In-depth understanding of search engines and TikTok or similar social media platforms. Sensitive to user behavior, content experience, and online security risks. Preferrably possessing the knowledge of AI-driven product enhancements and their implications on user experience. 5. Strong analytical skills with a proven track record of using data to influence decision-making and drive improvements. 6. Excellent communication skills with the ability to work effectively across multiple teams and to manage cross-functional operational efforts. Project management experience will be preferred. 7. Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly dynamic, rapidly changing environment. Preferred Qualifications: 1. Mandarin language skills as some projects and stakeholders are based in China 2. Ability to work independently and make judgement calls using policy and guidelines

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
Diversity & Inclusion​
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

Trust & Safety at ByteDance

ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​