Evaluation & Insights Engineer

At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences. Join our Human-Centered AI team to represent the user perspective on new features, review and analyze data, and evaluate AI models powering everything from search and recommendations to other innovative features. Collaborate with Data Scientists, Researchers, and Engineers to drive improvements across our platforms. We are looking for an Evaluation & Insights Engineer to help evaluate and improve AI systems by combining data science, model behavior analysis, and qualitative insights. In this role, you will analyze AI outputs, develop evaluation frameworks, design qualitative assessments, and translate findings into actionable improvements for product and engineering teams.

Must Have

• Lead complex evaluations of model behavior, identifying issues in reasoning, factuality, interaction quality, safety, fairness, and user alignment.
• Build evaluation datasets, annotation schemas, and guidelines for qualitative assessments.
• Develop qualitative + semi-quantitative scoring rubrics for measuring human-perceived quality (e.g., helpfulness, factuality, clarity, trustworthiness).
• Run structured evaluations of model iterations and summarize strengths/weaknesses based on qualitative evidence.
• Collaborate with model developers to refine model behavior using findings from qualitative outputs.
• Use statistical and computational methods to identify patterns in qualitative data (e.g., assigning loss patterns, error taxonomies, thematic categorization).
• Build dashboards, scripts, or workflows that codify evaluation metrics and automate portions of qualitative assessments.
• Integrate qualitative evaluations with quantitative metrics (e.g., Precision@k, MRR, perplexity, accuracy, performance KPIs).
• Create scalable pipelines for reviewing, annotating, and analyzing model outputs.
• Define evaluation frameworks that capture nuanced human factors (e.g., uncertainty, trust calibration, conversational quality, interpretability).
• Develop processes to track feature quality and model performance over time and flag regressions.
• Communicate evaluation results clearly to data scientists, engineers, and PMs.
• Translate qualitative findings into clear loss patterns and actionable insights.
• Work with product teams to ensure AI behaviors align with real-world user expectations.

Good to Have

• Experience working directly with LLMs, generative AI systems, or NLP models.
• Familiarity with evaluations specific to AI safety, hallucination detection, or model alignment.
• Experience designing annotation tasks or working with human labelers.
• Understanding of mixed-method analysis (qualitative + quantitative).
• Experience building internal tools, scripts, or dashboards for evaluation workflows.
• Familiarity with prompt engineering, RAG systems, or model fine-tuning.
• Experience evaluating LLMs, multimodal models, or other generative AI systems at scale.
• Expertise in designing annotation guidelines and managing large annotation teams or vendors.
• Background in human factors, social science, or qualitative assessment methodologies.

Perks & Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• A range of discounted products and free services
• Reimbursement for certain educational expenses (including tuition) for formal education related to advancing your career at Apple
• Opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs
• Eligibility for discretionary restricted stock unit awards
• Ability to purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan
• Discretionary bonuses or commission payments (might be eligible)
• Relocation (might be eligible)

Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Are you passionate about music, movies, and the world of Artificial Intelligence and Machine Learning? So are we! Join our Human-Centered AI team for Apple Products. In this role, you'll represent the user perspective on new features, review and analyze data, and evaluate AI models powering everything from search and recommendations to other innovative features. Collaborate with Data Scientists, Researchers, and Engineers to drive improvements across our platforms.

We are looking for a Human-Centered AI team to help evaluate and improve AI systems by combining data science, model behavior analysis, and qualitative insights. In this role, you will analyze AI outputs, develop evaluation frameworks, design qualitative, and translate findings into actionable improvements for product and engineering teams. This role blends deep technical expertise with strong analytical judgment to assess, interpret, and improve the behavior of advanced AI models. You will work cross-functionally with the Engineering and Project Managers, Product, and Research teams to ensure that AI experience is reliable, safe, and aligned with human expectations.

• AI Evaluation & Data Analysis
• Lead complex evaluations of model behavior, identifying issues in reasoning, factuality, interaction quality, safety, fairness, and user alignment.
• Build evaluation datasets, annotation schemas, and guidelines for qualitative assessments.
• Develop qualitative + semi-quantitative scoring rubrics for measuring human-perceived quality (e.g., helpfulness, factuality, clarity, trustworthiness).
• Run structured evaluations of model iterations and summarize strengths/weaknesses based on qualitative evidence.
• Data Science & Modeling
• Collaborate with model developers to refine model behavior using findings from qualitative outputs.
• Use statistical and computational methods to identify patterns in qualitative data (e.g., assigning loss patterns, error taxonomies, thematic categorization).
• Build dashboards, scripts, or workflows that codify evaluation metrics and automate portions of qualitative assessments.
• Integrate qualitative evaluations with quantitative metrics (e.g., Precision@k, MRR, perplexity, accuracy, performance KPIs).
• Framework & Pipeline Development
• Create scalable pipelines for reviewing, annotating, and analyzing model outputs.
• Define evaluation frameworks that capture nuanced human factors (e.g., uncertainty, trust calibration, conversational quality, interpretability).
• Develop processes to track feature quality and model performance over time and flag regressions.
• Cross-Functional Collaboration
• Communicate evaluation results clearly to data scientists, engineers, and PMs.
• Translate qualitative findings into clear loss patterns and actionable insights.
• Work with product teams to ensure AI behaviors align with real-world user expectations.

• Bachelor’s or Master’s degree in Data Science, Computer Science, Linguistics, Cognitive Science, HCI, Psychology, or a related field.
• Experience: 5+ years in data science, machine learning evaluation, ML ops, annotation quality, safety evaluation, or a similar applied role.
• Technical Skills:
• Proficiency in Python for data analysis (pandas, NumPy, Jupyter, etc.).
• Experience working with large datasets, annotation tools, or model-evaluation pipelines.
• Ability to design taxonomies, categorization schemes, or structured rating frameworks.
• Analytical Strength: Ability to interpret unstructured data (text, transcripts, user sessions) and derive meaningful insights.
• Communication: Strong ability to stitch together qualitative and quantitative findings into actionable guidance.

• Experience working directly with LLMs, generative AI systems, or NLP models.
• Familiarity with evaluations specific to AI safety, hallucination detection, or model alignment.
• Experience designing annotation tasks or working with human labelers.
• Understanding of mixed-method analysis (qualitative + quantitative).
• Experience building internal tools, scripts, or dashboards for evaluation workflows.
• Familiarity with prompt engineering, RAG systems, or model fine-tuning.
• Experience evaluating LLMs, multimodal models, or other generative AI systems at scale.
• Expertise in designing annotation guidelines and managing large annotation teams or vendors.
• Background in human factors, social science, or qualitative assessment methodologies.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $171,600 and $302,200, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.