Executive, Parcel Recovery (Warehouse)
Job Summary
Job Description
The Executive, Parcel Recovery is responsible for addressing and resolving problematic delivery issues on a daily basis across all communication channels. This role involves conducting thorough investigations into problematic parcels and delivery issues within specified timeframes, verifying all submitted claims from claimants, and preparing weekly reports on related delivery issues. The successful candidate will ensure full adherence to Recovery's Standard Operating Procedures (SOP), keep relevant stakeholders informed about issues affecting orders, and maintain data accuracy in the recovery system. Additionally, they will assist the Manager/Head with ad hoc projects and analysis as needed. A Bachelor's degree in any field is required, and while 2 years of experience in courier services is an advantage, fresh graduates are encouraged to apply. The role demands a meticulous, process-oriented individual with good analytical, communication, and problem-solving skills, comfortable with a hands-on approach in a warehouse-based environment. Excellent computer proficiency in Microsoft Office and Google applications, along with the ability to quickly learn new concepts in a fast-paced setting, are essential. Fluency in both spoken and written English and Bahasa Malaysia is a must, along with high integrity and responsibility.
Must have:
- Bachelor's degree in any field
- Process and detail-oriented
- Good analytical and communication skills
- Problem-solving abilities
- Strong grasp of operations and systems
- Excellent spoken & written English & Bahasa Malaysia
- Ability to connect and communicate clearly
- High integrity and responsibility
- Excellent computer skills (Microsoft Office, Google apps)
- Quick learner in a fast-paced environment
Good to have:
- 2 years working experience in courier service
3 skills required
Job Details
Responsibilities
- Accountable to ensure all inquiries for problematic delivery issues are well addressed on
- daily basis and close in timely mannered in all mediums
- Accountable to conduct a thorough investigations for all problematic parcels/delivery issues within the allotted time
- Accountable to verify all claims submissions from all claimant
- To prepare report on the related problematic delivery issues on weekly basis
- To ensure full adherence to Recovery's SOP
- To ensure the relevant stakeholders are well informed with issue that tag to order(s)
- To ensure the accuracy of data input into the recovery system
- To assist Manager/Head for any ad hoc projects and analysis as and when required.
Requirements
- Candidate must posses at least Bachelor’s degree in any field (fresh graduate encouraged to apply)
- 2 years working experience in courier service will be an added advantage
- Candidate must be a process and details oriented. Meticulous in ensuring processes are followed
- Good analytical and communication skills and a problem solver
- Hands on approach as work will be close to warehouse based
- Strong ability to grasp operation processes and systems quickly
- Must have an excellent spoken & written knowledge in English & Bahasa Malaysia
- Able to connect with people and communicate clearly
- Must have high integrity and responsibility towards the task assigned
- Excellent computer skills such as Microsoft Office and Google apps
- Quick learner: we work in a fast-paced environment where you will be challenged to rapidly pick up on new concepts
Similar Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Similar Skill Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Jobs in Shah Alam, Selangor, Malaysia
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Logistics Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
