Experiential Quality Specialist
Job Summary
Job Description
Electronic Arts is seeking an Experiential Quality Specialist to support player experience analysis for their Mobile portfolios. The role involves identifying areas for deep dives and conducting thorough investigations into core concerns for product development, covering topics like open world design, narrative structure, and progression systems. This is a great opportunity for individuals interested in UX Research and video games. Responsibilities include researching player behaviors, designing and executing research studies (surveys, diary tests, usability studies, playtests), integrating player feedback into development and QA, collaborating with Quality Verification teams, conducting usability and playability testing, analyzing data, and reporting findings to enhance player satisfaction and engagement.
Must have:
- Proficiency in qualitative and quantitative research methods
- Ability to analyze complex qualitative and quantitative data
- Excellent written and verbal communication skills
- Understanding of UI/UX design principles
- Experience with playtesting platforms and survey tools
Good to have:
- Experience with survey platforms (e.g., Qualtrics, SurveyMonkey)
- Experience with statistical analysis software (e.g., SPSS, R, MATLAB)
Perks:
- Holistic benefits programs
- Support for physical, emotional, financial, career, and community wellness
- Tailored benefit packages
- Healthcare coverage
- Mental well-being support
- Retirement savings
- Paid time off
- Family leaves
- Complimentary games
11 skills required
Job Details
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Business Title: Experiential Quality Specialist
The Experiential Quality Specialist will support the player experience analysis effort dedicated to the Mobile portfolios of EA. You will be called to identify areas worthy of deep diving and execute thorough investigations on core concerns for product development at EA. Those concerns can relate to a variety of UX topics such as open world design, narrative structure, progressions systems, etc. This is a fantastic opportunity for someone interested in learning about a career in UX Research and video games.
Responsibilities:
Player Behavioral Insights
- Research player behaviors, playstyles, and motivations to inform QV strategies.
- Analyze perceptions of new, lapsed, and dormant players to identify re-engagement opportunities.
- Research Design and Execution
- Design and execute surveys, diary tests, usability studies, and playtests.
- Integrate player feedback into early development and QA processes.
Collaboration with Quality Verification Teams
- Align player research findings with defect prevention and testing strategies.
- Collaborate with development teams to incorporate insights into product roadmaps and quality targets.
Usability and Playability Testing
- Conduct usability tests and playthroughs to identify friction points and improve accessibility.
- Provide actionable recommendations to enhance player satisfaction.
Data Analysis and Reporting
- Analyze player feedback and data to identify trends, risks, and improvement opportunities.
- Deliver reports and recommendations to QV and development teams.
Player-Centric Quality Assurance
- Integrate player insights into QA processes to prioritize satisfaction and engagement.
- Leverage AI, machine learning, and data-driven tools to enhance QA efforts.
Continuous Improvement
- Investigate gaps in player experience and escaped defects to refine QA processes.
- Conduct risk assessments to ensure long-term quality solutions.
Abilities:
- Strong proficiency in both qualitative and quantitative research methods
- Ability to analyze complex qualitative data (e.g., video transcripts, open-ended responses) and quantitative data (e.g., survey statistics).
- Excellent written and verbal communication skills with the ability to articulate research findings clearly, concisely, and persuasively to diverse stakeholders.
- Deep understanding of user interface (UI) and user experience (UX) design principles, heuristics, and best practices, particularly within the mobile gaming space.
- Experience with playtesting platforms (e.g., PlaytestCloud), survey tools (e.g., Qualtrics, SurveyMonkey, Google Forms), and data analysis software (e.g., Excel, statistical packages).
Background:
- Candidate with a Bachelor’s degree; relevant courses include experimental psychology, human-computer interaction, statistics, market research or anthropology
- Ability to work effectively within a team environment and be proactive in seeking help and offering assistance.
- Knowledge on working with Microsoft Excel and PowerPoint
- Demonstrates the ability to work independently, taking initiative in quality verification tasks, and making informed decisions to drive projects forward without supervision.
- Experience with the following are a plus:
- Survey platforms (e.g., Qualtrics, SurveyMonkey)
- Statistical analysis software (e.g., SPSS, R, MATLAB)
About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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