Expert Support Engineer - Cloud

7 Months ago • 10-14 Years • Product Management • Logistics

Job Summary

Job Description

Expert Support Engineer needed for BY Planning solutions in Demand/Fulfillment/Supply Planning. Must have 10+ years experience, strong analytical skills, and deep understanding of customer business processes. Experience with Demand & Fulfillment products and Supply Chain Planning software like SAP-IBP/APO, o9, Kinaxis, Relex is required.
Must have:
  • Demand & Fulfillment
  • Supply Chain Planning
  • Analytical Skills
  • Customer Business
Good to have:
  • SAP-IBP/APO
  • o9, Kinaxis, Relex
  • Performance Tuning
  • Technical Platforms

Job Details


Position is focused on supporting various BY Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.
Needs to work with cross functional teams including Product Development, Consulting and Support services.
Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
Our current technical environment:

               Software: BY Demand, BY Fulfillment, BY Inventory Optimization
Cloud Architecture: MS Azure 
Frameworks/Others: PL/SQL, RDBMS


What you’ll do:

Understand the implemented solution/ products
Analyze the issues, identify Root cause and find the permanent solution to any problem
Adheres to SLA based on the severity of the customer cases.
Complete the product certification courses assigned.
Document the learning and building the knowledge content
Provide early visibility and mitigation to technical challenges through the journey.
Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
Should collaborate with Solution/Technical architect(s) to stabilize the system
Enhance/Change the design based on new business requirements by the customer
Single Point of contact for all customer requests for the designated solution
Manage/Support new roll outs/deployments and handle change requests/enhancements
To improve various KPIs for the customer


What we are looking for: 

     Bachelor’s degree minimum 10 to 14 years of experience in Product Support / Implementation support.

Skill set and availability requirements as per the organization's needs
Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
Deep understanding of Customer business and processes
Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex
Knowledge in performance tuning techniques is added advantage.
Understanding and experience with the technical requirements for the product line assigned.
Understanding of various technical platforms and infrastructures.
Understands BYs product suite so as to convey relationships and touch-points to the customer.
Works with appropriate parties to ensure issues are resolved.

Our Values


If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Similar Jobs

PwC - ETIC, OCI Technical Support Engineer - Associate

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
5 Months ago
Microsoft - Engineering Manager

Microsoft

Redmond, Washington, United States (On-Site)
1 Month ago
ION - Senior Security Architect

ION

London, England, United Kingdom (On-Site)
6 Months ago
Epic Games - Lead Online Engineer

Epic Games

Cary, North Carolina, United States (On-Site)
1 Week ago
PwC - Microsoft Dynamics 365 F&O Solution Architect

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
6 Months ago
Epic Games - Product Manager (BR & Reload)

Epic Games

(On-Site)
2 Months ago
Google - Support Platform Specialist

Google

Hyderabad, Telangana, India (On-Site)
6 Days ago
Google - Technical Program Manager, Pixel Application Experience

Google

New Taipei, New Taipei City, Taiwan (On-Site)
1 Week ago
Evolution - Senior Compliance Lead - Products

Evolution

St. Julian's, Malta (On-Site)
11 Months ago
PlayStation Global - Sr. Director, Strategic Planning & Platform Strategy

PlayStation Global

Aliso Viejo, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Postman - Engineering Manager, Flows

Postman

San Francisco, California, United States (On-Site)
6 Months ago
ByteDance - Cloud Network Engineer

ByteDance

San Jose, California, United States (On-Site)
4 Weeks ago
ARHS - AWS or Azure Cloud Architect

ARHS

Luxembourg (On-Site)
6 Months ago
The Walt Disney Company - Lead Software Engineer - Identity

The Walt Disney Company

New York, New York, United States (On-Site)
4 Days ago
Microsoft - Software Engineer (Data Engineer)

Microsoft

Hyderabad, Telangana, India (On-Site)
1 Week ago
SymphonyAI - Data Scientist

SymphonyAI

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Hitachi - Azure Data Engineer (MS)

Hitachi

Pune, Maharashtra, India (Remote)
6 Months ago
PowerSchool - Cloud Operations Engineer 1

PowerSchool

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Microsoft - Principal Engineering Manager

Microsoft

Redmond, Washington, United States (On-Site)
1 Week ago
ION - Cloud Engineer/Architect (DevOps)

ION

Italy (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Maersk Careers - Fitter - Container (SF)

Maersk Careers

Mumbai, Maharashtra, India (On-Site)
336 Years ago
Brillio - Fullstack Engineer - React  Java - R01527438

Brillio

Chennai, Tamil Nadu, India (Hybrid)
6 Months ago
Hitachi - AX Functional with Finance-MEA

Hitachi

Hyderabad, Telangana, India (On-Site)
6 Months ago
Velotio Technologies - Senior QA Automation Engineer

Velotio Technologies

India (Remote)
1 Month ago
PwC - IN-Specialist 3_Energy Regulatory_Utility Transformation_Advisory

PwC

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Terralogic - SOFTWARE ENGINEER – AIML QA

Terralogic

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Paytm - Ads Sales - Manager - Noida

Paytm

Noida, Uttar Pradesh, India (On-Site)
6 Months ago
Solvative - Brand & Marketing Strategist - B2B

Solvative

Ahmedabad, Gujarat, India (Remote)
1 Week ago
DNEG - Animator

DNEG

Karnataka, India (On-Site)
1 Month ago
Google - Senior Software Engineer, AI/ML, Google Cloud

Google

Hyderabad, Telangana, India (On-Site)
6 Days ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Google - Health and Home Strategy Lead

Google

Mountain View, California, United States (On-Site)
1 Week ago
On Location - Product Content Manager, LA28 - Olympic & Paralympic Games

On Location

New York, New York, United States (Hybrid)
1 Month ago
Scopely - Unity Client Engineer - Unannounced Project

Scopely

London, England, United Kingdom (Hybrid)
2 Months ago
Bounteous - Product Manager, B2B

Bounteous

Bernards, New Jersey, United States (Hybrid)
6 Months ago
Netflix - Product Manager, Content Promotion and Distribution, Publishing & Fan Engagement

Netflix

Los Gatos, California, United States (Hybrid)
1 Week ago
Google - Technical Program Manager II, Mobile Networks, Google Fi

Google

Mountain View, California, United States (On-Site)
6 Days ago
Garena - Assistant Manager/Manager, Product Strategy

Garena

Singapore (On-Site)
1 Month ago
Google - Engineering Manager, Core Data, Information Retrieval, Data Indexing

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
VX Media - Project Manager

VX Media

New York, New York, United States (On-Site)
4 Months ago
Electronic Arts - Senior Product Manager, Player Safety

Electronic Arts

Austin, Texas, United States (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (On-Site)

Dallas, Texas, United States (On-Site)

Monterrey, Nuevo Leon, Mexico (Remote)

Bengaluru, Karnataka, India (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Monterrey, Nuevo Leon, Mexico (Remote)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Blue Yonder

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug