Functional Support Analyst

ARHS Group, part of Accenture, is looking for a motivated Functional Support Analyst to join our client-facing team in Luxembourg. If you have strong analytical thinking, solid SQL skills, and a collaborative mindset, this is a great opportunity to grow within a dynamic support environment.

THE WORK:

• Monitor and manage a shared support mailbox to address user issues.
• Analyze incoming requests and determine appropriate resolutions or escalation to the development team.
• Perform functional testing of new features and bug fixes, using Excel-based templates.
• Maintain clear and effective communication with users and technical teams.
• Validate fixes and updates prior to deployment by executing manual test scenarios.
• Support issue tracking and documentation using Jira.
• Use SQL and PHPMyAdmin to analyze data and investigate issues at the database level.
• Collaborate closely with 2-3 other team members to ensure high-quality service and reliability.

Onsite at client site: This role requires an onsite presence with our clients and partners to support project delivery and strengthen client relationships. Our roles require in-person time to encourage collaboration, learning, and relationship-building with clients, colleagues, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:

• 2-5 years of experience in a similar IT application support, functional analyst role.
• Good knowledge of SQL and ability to write/understand queries.
• Experience with Excel (including structured templates for testing or analysis).
• Experience using Jira or other ticketing tools.
• Strong analytical and problem-solving mindset.
• Excellent communication skills in English (written and spoken).
• Ability to work independently and manage priorities in a support context.

BONUS POINTS IF YOU HAVE:

• Familiarity with PHPMyAdmin or equivalent tools.
• Understanding of basic SaaS platforms and ability to analyze application logs.

Arηs Group – part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 11 entities worldwide, employing over 2,300 employees in Luxembourg, Belgium, Greece, Italy and Bulgaria.

With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others.

Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve. 

Our Vision and Values

Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.

Our values are: caring, agility, excellence, innovation, continual improvement, and reliability.

Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.

Our Culture

We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.

Our Brand

The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War – in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.

Don’t hesitate! Join our team

What you’ll get:

An informal hierarchy and work environment:

Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

An attractive salary package:

With an attractive salary and benefits package – including advantageous fringe benefits – you’ll be paid for what you love to do.

A strong corporate culture:

You’ll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients – our values from the foundation of the way we work.

Learning & development opportunities:

We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

Exciting projects:

You’ll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology.

A rock solid company:

With more than 200 customers by 2023, you’ll join a business with a sustainable and growth-oriented plan.

But let’s talk about it face to face!

You have the qualities as listed above? Please, apply & send us your CV, which will be processed in full confidentiality.

You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow up with us.