Fund Services Operations Team Lead

Job Description

Role Purpose:

This varied and high paced role involves a combination of leading people and responsibility for the team’s processing of Distributions, Management Fee Rebates, Adviser Service Fees, Commissions, transaction / periodic / tax statements, QTFN and AIIR lodgements. Delivering all the above requirements to the agreed timelines and of the highest quality.

Key responsibilities

• Delivery of all client requirements within SLA requirements. Immediate escalation of any quality or timeliness issues to Head of Specialist.
• Team leadership, positive role model; meeting with the team members 1-1 on a regular basis
• Timely completion of performance appraisals and performance management
• Documenting User Guides
• Maintaining documentation such as procedures and checklists
• Ensuring that all Distributions, Management Fee Rebates, Adviser Service Fees, Commissions, transaction/periodic/tax statements, QTFN and AIIR lodgements are done within agreed timeframes
• Provide high quality internal and external service
• Meet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholders
• Work with other teams within operations team to deliver optimum outcomes
• Ensure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.
• Own BCP process for the team, including regular (quarterly) training sessions for the team.

Key performance indicators

Performance against target for:

• Adherence to business processes
• Level of staff engagement/morale and delivery against agreed standards within the team
• Quality and accuracy of processing
• Meeting of all client deadlines
• Process and service delivery improvement initiatives.
• Adherence to client business rules and compliance policies

Key working relationships

• Dealing team
• Specialist team
• Registry Management team
• Payments and Rec’s team.
• Client service team
• Engineering team

Skills and competencies

• Excellent written and verbal communication
• Quality service orientation/continuous improvement
• High level of accuracy and attention to detail
• Spread sheet and analytical skills.
• Customer service focus and a passion for service delivery
• Excellent Problem-Solving Skills and demonstrated initiative.
• Ability to build strong relationships with internal stakeholders.
• Ability to work well under pressure, maintaining professionalism.
• A ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environment.
• Demonstrated drive and commitment towards attaining the highest possible standards.
• Tenacity and resilience
• Ability to work effectively and consultatively within a diverse team environment.

Knowledge and experience

• 5+ years Financial Services experience
• 3+ years Unit Registry experience
• 1+ years team leadership, demonstrated people leadership experience
• Knowledge of the financial services industry particularly funds management, custody, and platforms
• Proficiency in English, both written and verbal, is required to effectively communicate with team members and stakeholders.
• Particularly good knowledge of Microsoft Office suite

Why You Will Love It Here!

• Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 6 minutes’ walk from Phromphong BTS or 10 minutes’ walk from Sukhunvit MRT
• Your Future: Retirement Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination Leave
• Your Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check Up, Employee Assistance Program, Parental Leave, Well-Stocked Pantry and Provident Fund Contribution
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Hands-On, Team-Customized, including SS&C University
• Paid further education opportunities for employees who are eligible
• Welfare Committee: Discounts on fitness clubs, travel and more!