PA2025MFABKKPH2-12 Dealing, Fund Services Operations Team Lead

Role Purpose:

This varied and high paced role involves a combination of leading people and responsibility for the team’s processing of unit movements Applications, Redemptions, Transfers and Switches, providing reporting deliverables to key internal stakeholders and to deliver these requirements in high quality, timely and accurate manner.

Key responsibilities

• Assist with delivery of client reporting accurately & within SLA requirements. Immediate escalation of any quality or timeliness issues to Dealing Team Leader.
• Team management, positive role model; meeting with the team members 1-1 on a regular basis
• Timely completion of performance appraisals and performance management
• Provide input for all documentation related to the role such as procedures and checklists
• Investigate and resolve any breaks or variances in reconciliations
• Ensuring that all unit movements are complete ahead of finalising reporting deliverables.
• Assist in process improvement initiatives to enhance efficiency and reduce operational risk.

Key performance indicators

Performance against target for:

• Adherence to business processes
• Level of staff engagement/morale and delivery against agreed standards within the team
• Quality and accuracy of processing
• Meeting of all client deadlines
• Process and service delivery improvement initiatives.
• Adherence to client business rules and compliance policies

Key working relationships

Internal:

• Dealing team
• Specialist team
• Registry Management team
• Payments and Rec’s team.
• Client service team
• Engineering team

Skills and competencies

• Excellent written and verbal communication
• Quality service orientation/continuous improvement
• High level of accuracy and attention to detail
• Spread sheet and analytical skills.
• Customer service focus and a passion for service delivery
• Excellent Problem-Solving Skills and demonstrated initiative.
• Ability to build strong relationships with internal stakeholders.
• Ability to work well under pressure, maintaining professionalism.
• A ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environment.
• Demonstrated drive and commitment towards attaining the highest possible standards.
• Tenacity and resilience
• Ability to work effectively and consultatively within a diverse team environment.

Knowledge and experience

• 6+ years Financial Services experience
• 3+ years transaction processing experience
• 1+ years team leadership demonstrated people leadership experience.
• Strong knowledge of trade settlement processes and investment administration.
• Knowledge of the financial services industry particularly funds management, custody, and platforms
• Proficiency in English, both written and verbal, is required to effectively communicate with team members and stakeholders.
• Particularly good knowledge of Microsoft Office suite

Benefits:

• Hybrid and international work environment - 6 days in office per month.
• Office in the heart of Bangkok, opposite to Emsphere – easy access from both BTS and MRT.
• 15 days public holiday per year.
• Annual leave from 12 and up to 25 days.
• Additional leave types such as business leave, sick leave, maternity leave, paternity leave, bereavement leave, etc.
• Flexible Time Off (FTO) in additional to the leave types above.
• Group health insurance, optical claim, and annual health checkup.
• Provident fund up to 11% from employer and 15% from employee.
• Professional development support.
• Confidential employee assistance program for mental health and well-being support.
• Welfare Committee