Fund Services Processor 2

This is a varied and high paced role with responsibility processing of new and additional applications, redemptions, transfers, switches, static data/adviser updates and providing reporting deliverables to key clients in high quality, timely and accurate manner.

Core Skills and Attributes:

• Excellent written and verbal communication
• Quality service orientation/continuous improvement
• Elevated level of accuracy and attention to detail
• Spread sheet and analytical skills
• Planning and organising
• Customer service focus and a passion for service delivery
• Excellent critical thinking skills and demonstrated initiative
• Ability to build strong relationships with internal stakeholders
• Ability to work well under pressure, maintaining professionalism
• A ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environment
• Demonstrated drive and commitment towards attaining the highest possible standards
• Tenacity and resilience
• Ability to work effectively and consultatively within a diverse team environment
• Quality orientation/continuous improvement.

Accountabilities:

• Managing and processing of timetabled workloads
• Meeting deliverables per SLA’s and agreed timetables
• Assisting the Team Leader and Head of Dealing with projects and enhancements related to the Dealing Team
• Assisting with reviewing and updating procedures and checklists for onboarding new clients
• Collaborating effectively with the team and other internal/external stakeholders, including offshore operations team

Deliverables

• Delivery of client reporting accurately & within SLA requirements. Immediate escalation of any quality or timeliness issues to the Team Leaders and the Head of Dealing.
• Documenting User Guides
• Maintaining documentation such as procedures and checklists
• Ensuring that all unit movements are complete ahead of finalising reporting deliverables
• Provide high quality internal and external service
• Set up of new advisers and dealer groups
• Process deceased estate accounts and ensure all relevant documents are collected and verified.
• Update client data for existing clients
• Meet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholders
• Consulting with Internal stakeholders to collect any additional information required to progress with investigations
• Prompt escalation of issues / risks identified within specified SLAs
• Collaborate with other teams within operations team to deliver optimum outcomes
• Ensure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.
• Assisting with Dealing Team projects and client onboarding as required.

Key performance indicators

Performance against target for:

• Adherence to business processes
• Level of staff engagement/morale and delivery against agreed standards within the team
• Quality and accuracy of processing
• Meeting of all client deadlines
• Process and service delivery improvement initiatives
• Adherence to client business rules and compliance policies
• Successful on boarding of new Fund Services clients into Dealing Team “BAU”
• Adherence to business processes
• Quality of processing
• Process improvement initiatives
• Service delivery improvement initiatives

Key relationships:

Internal teams: Dealing, Registry Management, Payment & Reconciliation, Client Services, Transitions, Change and Development teams

External: Custodians, Fund Managers, Clients

Knowledge and experience:

• Proficiency in English, both written and verbal, is required to effectively communicate with team members, clients, and stakeholders
• 3+ years Financial Services experience – knowledge of Funds Management, Custody preferable
• 2+ years Unit Registry experience
• Good working knowledge of the financial services investment industry
• Very good knowledge of Microsoft Office suite

Benefits:

• Hybrid and international work environment - 6 days in office per month.
• Office in the heart of Bangkok, opposite to Emsphere – easy access from both BTS and MRT.
• Flexible working hours.
• 15 days public holiday per year.
• Annual leave from 12 and up to 25 days.
• Additional leave types such as business leave, sick leave, maternity leave, paternity leave, bereavement leave, etc.
• Flexible Time Off (FTO) in additional to the leave types above.
• Group health insurance, optical claim, and annual health checkup.
• Provident fund up to 11% from employer and 15% from employee.
• Professional development support.
• Confidential employee assistance program for mental health and well-being support.
• Welfare Committee