Game Operations - Product Lead
Job Summary
Job Description
Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally. We are seeking an experienced and driven Product and Operations Lead to lead the strategy and execution of product and live operations for our mobile games. In this role, you will be responsible for planning and delivering high-impact game updates, live events, and player engagement initiatives across global markets. You will work closely with producers, developers, artists, marketers, and data analysts to drive performance, optimize player retention and monetization, and ensure operational excellence throughout the game lifecycle. This role requires a strong blend of strategic thinking, executional focus, and cross-functional leadership in a fast-paced, live service environment.
Must have:
- Lead the strategy and execution of product and live operations for our mobile games.
- Responsible for planning and delivering high-impact game updates, live events, and player engagement initiatives across global markets.
- Work closely with producers, developers, artists, marketers, and data analysts to drive performance, optimize player retention and monetization, and ensure operational excellence.
- Lead and manage the product roadmap, live operations, and game updates across multiple titles.
- Define product strategy and translate it into executable operational plans.
- Plan and maintain the content release roadmap, ensuring timely delivery of in-game events, features, and updates.
- Act as the release manager for build coordination, version control, and release deployment across regions.
- Establish and monitor gating KPIs (e.g., DAU, retention, ARPU, conversion) to evaluate feature and event performance.
- Track, analyze, and optimize game performance metrics using internal dashboards and analytics tools.
- Conduct competitive benchmarking and product evaluations of both internal and external titles.
- Coordinate closely with producers, engineers, artists, QA, and marketing to align on priorities and execution.
- Clearly communicate the product vision and strategy across cross-functional and regional teams.
- Review, test, and validate live events and in-game content before and after deployment to ensure quality and impact.
Good to have:
- Proficiency in Python, ChatGPT API, or other AI operations tools
12 skills required
Job Details
Job Responsibilities :
We are seeking an experienced and driven Product and Operations Lead to lead the strategy and execution of product and live operations for our mobile games. In this role, you will be responsible for planning and delivering high-impact game updates, live events, and player engagement initiatives across global markets. You will work closely with producers, developers, artists, marketers, and data analysts to drive performance, optimize player retention and monetization, and ensure operational excellence throughout the game lifecycle. This role requires a strong blend of strategic thinking, executional focus, and cross-functional leadership in a fast-paced, live service environment.
Role Requirements:
- Lead and manage the product roadmap, live operations, and game updates across multiple titles.
- Define product strategy and translate it into executable operational plans.
- Plan and maintain the content release roadmap, ensuring timely delivery of in-game events, features, and updates.
- Act as the release manager for build coordination, version control, and release deployment across regions.
- Establish and monitor gating KPIs (e.g., DAU, retention, ARPU, conversion) to evaluate feature and event performance.
- Track, analyze, and optimize game performance metrics using internal dashboards and analytics tools.
- Conduct competitive benchmarking and product evaluations of both internal and external titles.
- Coordinate closely with producers, engineers, artists, QA, and marketing to align on priorities and execution.
- Clearly communicate the product vision and strategy across cross-functional and regional teams.
- Review, test, and validate live events and in-game content before and after deployment to ensure quality and impact.
Skills & Qualifications:
- 5+ years of experience in the online or mobile gaming industry
- Strong understanding of Free-to-Play (F2P) game mechanics and monetization strategies
- Proven track record of launching or operating at least one mobile game in the SEA region
- Experience in UX/user flow design, feature specification, UI wireframes, and presentation development
- Proficient in data analysis with a structured, process-driven approach
- Experience with game community management and player engagement initiatives
- Familiarity with traditional and AI-assisted localization processes
- Understanding of AI-based customer support systems, including support bots and FAQ automation
- Strong leadership and cross-functional team management capabilities
- Excellent communication, interpersonal, and stakeholder management skills
- Highly organized, deadline-driven, and capable of handling multiple priorities
- Strategic thinker with a proactive, ownership-driven mindset
- Adaptable to dynamic business environments and fast-paced, matrixed organizations
- Up to date with emerging technologies, AI tools, and market trends
- Bonus: Proficiency in Python, ChatGPT API, or other AI operations tools
- Singapore citizen or PR only.
Pre-Requisites :
Are you game?
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About The Company
At Razer, you'll be at the forefront of the most exciting industry in the world — gaming. Evolving forms of gaming require evolving forms of hardware, software and services. That’s where Razer comes in, offering innovative top-of-the-line products and services to allow gamers to fully immerse in the ultimate gaming experience.Getting onboard Razer will place you on a global mission to bring gamers closer to the games they love. Razer is a place to do great work, offering you the opportunity to be a part of a global team across 11 countries. Whether you are a hardcore evangelist who breathe life to the latest and greatest gaming gear or a behind-the-scene hero who runs our global operations, you are assured of a career-changing quest that transcends time zones and culture with one single spell: For Gamers. By Gamers.The journey towards phenomenal-ness won’t come easy. However, we will excel because gamers rely on teamwork. We achieve greatness because we are wicked problem-solvers and tenacious in clinching victories in all that we do. It is the team that makes Razer where it is today and will continue to bring Razer to even greater heights.
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