Gaming Operation Support Staff

1 Month ago • All levels • Operations

Job Summary

Job Description

This role involves supporting the operation of well-known game titles for major game manufacturers. The Operations Support team collaborates with clients on maintenance, announcements, in-game data adjustments, and FAQ creation. Responsibilities include managing maintenance using dedicated tools, verifying updates, creating and posting announcements for system issues and maintenance, adjusting in-game data per client requests, and developing FAQs based on user inquiries (excluding direct inquiry response). The ideal candidate is detail-oriented, a strong team player, and proactive. The position offers hybrid work arrangements and is based in Suginami, Tokyo.
Must have:
  • Basic PC skills (Word, Excel, email)
  • Game interest and passion
  • Prior work experience
  • Commute to Suginami, Tokyo office
Good to have:
  • Game operation experience
  • Planning or customer support in gaming
  • Corporate SNS management
  • PR/Public Relations experience
Perks:
  • Transportation allowance (up to ¥30,000/month)
  • Social insurance
  • Paid leave (annual, bereavement, special)
  • Employee referral program
  • Language learning program
  • Company events
  • Casual dress code

Job Details

Description

アイルランド発の当社。日本法人は2009年に設立され、現在従業員は400名。急成長をしている大手ゲームサービスプロバイダーです。東京オフィスの公用語は日本語/英語で、カジュアルでフラットな社風が特徴です。オンとオフのメリハリもあり、ワークライフバランスを大切にしています!

現在、運営サポートチームにて運営サポートスタッフとしてご活躍いただける方を募集しています。

仕事内容

大手ゲームメーカー様の有名ゲームタイトルの運営サポートをお任せします。運営サポートチームはクライアント様と連携しながら担当タイトルのメンテナンス対応、告知対応、ゲーム内のデータ調整、FAQ作成などのゲーム運営業務を担当するチームです。



具体的には

  • メンテナンス対応

  管理ツールや実機でメンテナンス実施内容が正しく反映されているか確認

  • 告知対応

  システム障害やメンテナンス時のお客様への告知文の作成および掲載

  • データ調整

  クライアントの指示に基づきゲーム内データの調整および調整後の確認

  • FAQ作成

  担当タイトルにおけるユーザーからのお問合せ状況を把握し、FAQの作成 
  ※問い合わせ対応自体は含みません

Requirements

必須条件

  • 基本的なPCスキル(WordやExcel、メール対応など)をお持ちの方
  • ゲームに興味、関心がある方
  • 社会人経験(就業経験)をお持ちの方
  • 弊社オフィス(東京都杉並区)に出社可能な方 ※当面はハイブリット勤務を予定しています

歓迎条件

  • ゲーム運営のご経験
  • ゲーム業界でのプランナーあるいはカスタマーサポートのご経験
  • 企業のSNS(ビジネスアカウント)の運営経験
  • 広報やPR活動のご経験

求める人物像

  • 細かい作業や慎重さが必要な作業が得意な方
  • コミュニケーションやチームワークを大切にできる方
  • 自ら考え、行動できる方

【こんな方はぜひ!】

  • ゲームに興味、関心がある方、大歓迎!
  • 細かい作業や慎重さが必要な作業が得意
  • コミュニケーションやチームワークを大切にできる
  • 自ら考え、行動できる

Benefits

待遇・福利厚生

  • 雇用形態:契約社員
  • 交通費支給(上限3万円/月)
  • 社会保険完備
  • 有給休暇
  • 慶弔休暇
  • 特別休暇
  • 社員紹介制度
  • 語学プログラム
  • 社内イベント多数
  • 服装、髪型自由
  • 屋内原則禁煙(オフィス内に喫煙室あり)

勤務時間・曜日

  • 勤務時間:土日を含めた週5日シフト勤務(実働8時間)
  • 休日:完全週休2日制(シフト制)+祝日と同日数の休日

  ※休日は暦と同じ日数で取得いただけます
  ※シフトは前月に決定します

選考に関して

選考のすべてをオンラインにて実施しております。

<選考フロー>
 書類選考→ライティングテスト(Web)→オンライン面接(2回)→内定

 ※上記の流れは変更する可能性があります。

その他

・応募フォームに名前を入力する際は英語表記(アルファベット)でご入力をお願い致します。

・本ポジションは当面の間、ハイブリッド勤務を想定しています。当社オフィス通勤圏内に在住の方を対象としています。

Privacy Agreement:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

今回の応募において個人情報をお送りいただくと、弊社の求職者向けプライバシー通知に則り、ご自身の個人情報が収集、処理されることに同意したとみなされます。詳細につきましては、弊社の求職者向けプライバシー通知(https://www.keywordsstudios.com/en/applicant-privacy-notice)をご確認ください。

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About The Company

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

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