Global Business Practices Director

About Blue Yonder:

Blue Yonder is a leading provider of digital supply chain solutions, leveraging artificial intelligence and machine learning to empower businesses to predict and meet consumer demand efficiently. Our innovative cloud-based platform enhances inventory, labor, and logistics operations, improving efficiency, sustainability, and profitability. Committed to innovation and customer success, Blue Yonder transforms supply chain challenges into competitive advantages.

What you'll do:

• Handle non-standard business approvals specific to Blue Yonder’s field sales and professional services, helping to shape and align deals to win, comply with policies, and maximize bookings growth.
• Help to maintain the Blue Yonder Approval Matrix, or other documents used to assist Sales, and work to simplify the documents to always stay relevant.
• Review Partner or Customer Master Agreements as needed to help Sales understand the contractual terms that govern the relationship with the Customer
• Document commercial policies, create new policies as needed, and train members of the field on new policies or job aids
• Assist in developing and maintaining a ‘Sales Guide’ to help Global Sales better understand contract terms and preferred responses to frequent Customer questions
• Create and maintain a ‘language library’ of preferred language options to issues that are frequently seen through the approval process
• Be a trusted advisor to Global Sales and attend Sales Forecast calls as invited/needed
• Monitor and track any patterns of concern (frequently requested items that have a material impact on Blue Yonder’s business) and develop a plan of action to address
• Create new project ideas to help transform Blue Yonder’s business
• Be an internal leader and help Lead collaborative and cross-functional projects with teams in the Commercial Excellence group or other internal stakeholders to help increase productivity and reduce silos.
• Reinforce best practices with Global Sales
• Assist sales, if appropriate, in direct conversations with Customers during deal negotiations

What we're looking for:

• Highly self-motivated independent worker and thinker. We want someone who takes initiative.
• Pro-active action and approach, where possible
• 10 plus years’ experience working in a Contracts/Commercial Desk or Sales Operations role preferably in Enterprise Software, SaaS, or Technology
• Ability to effectively manage and communicate change
• Excellent relationship building skills. Able to be firm, but fair, and receptive to feedback. Able to build strong relationships that can withstand the natural tension that may arise when challenging decisions must be addressed with stakeholders
• Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to act while remaining collaborative and open to feedback
• Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Able to be succinct and clearly summarize insights and business impact. Appropriately tailors messages to audience
• Skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Can effectively cope with change, finding ways to advance work and projects
• Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results