Global Customer Revenue Strategy & Operations Manager

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Rippling is hiring for a Global Customer Revenue Strategy & Operations Manager to manage critical customer sales strategy, operations and reporting capabilities for our account management organization (“AM”). This role will support the full design of Rippling’s AM GTM strategy and will monitor and report on execution to that strategy. Newly this year we are hiring to focus on evolving our customer top of funnel motion. This will bring a host of new challenges and opportunities to deliver innovative AM Top of Funnel programs for the Organization. This role will partner closely with senior leadership to build strategic business plans for the business. They will work to operationalize these plans throughout the year. They will own the build of critical business reporting and present on several cadences (weekly ad-hoc, monthly via the MBR, quarterly via strategy memo production). In this role, you’ll collaborate closely with leadership across interconnected parts of the business (sales, marketing, customer experience) and be expected to cross-functionally partner with teams to manage business performance and surface key insights. Additionally, you will broadly support a wide-range of post-sales operations including maintaining AM-related data integrity within our Salesforce instance. This is a very exciting position located at the cross-section of several fast-paced and high-performing teams.

The ideal candidate will have worked in fast-paced environments before, ideally at a multi-product SaaS company and will have made a measurable impact to the sales organization. You should also be comfortable tackling ambiguous and challenging problems and working independently as well as part of a team. This is an opportunity to work on high-visibility strategic initiatives in a rapidly growing sales organization.

What you will do

• Business Partner and Team Player: Act as a business partner for Sales & GTM leadership. You will be a strategic thought partner and responsible for the operational cadence of the business. Coordinate with revenue operations teammates on systems and process improvements for the sales organization. Partner cross-functionally on key components of our annual planning process including modeling and target setting specific to top of funnel plans.
• Operational Management: Operate at the intersection of 150+ AMs who work within our SFDC instance. Design and implement new data capture strategies to improve operational efficiency specific to our top of funnel programs. Oversee existing data operations and get hands-on with instrumenting, improving and optimizing Salesforce workflows in an effort to generate more top of funnel opportunities for the cross sell motion.
• Strategic and Operational Planning: Own Top of Funnel modeling and reporting for the AM organization. Lead building of detailed strategic and operational plans. Ensure model keeps pace with the evolution of the business. Develop the most robust understanding of top of funnel strategy and operations.
• Sales Forecasting: Own the weekly AM sales forecasting process related to top of funnel and opportunity generation. Lead/support weekly calls. Oversee forecasting performance and accuracy and increase both over time. Improve process over time and develop new ways to analyze the business.
• Reporting: Own monthly AM MBR reporting focused on Top of Funnel activities. Build, manage and share materials to executive leadership. Surface insights to leadership that are both quantified and actionable. Maintain deep knowledge of the business to ensure reporting accurately reflects state of the business as we continue to scale. Design and build analytics to measure KPIs.
• Ad-hoc analysis and project support: Develop a deep understanding of the entire customer business at Rippling to inform your ability to provide ad hoc analysis support. Leverage data to surface key insights about the business and provide thoughtful, logical, sound recommendations to leadership.

What you will need

• 3-5+ years of work experience in Consulting, Finance, Sales Operations, Sales Strategy, Sales Analytics or other related fields
• Requires SQL and BI experience; Salesforce experience is a nice to have
• Proactive, self-starter with direct experience driving projects that deliver measurable impact to GTM teams
• Able to work with a high degree of autonomy in a fast-moving startup or a hyper growth environment
• Strong analytical, modeling, and conceptual problem-solving skills
• Excellent Excel and financial modeling skills
• Excellent communication skills (written, verbal)
• Experience driving cross-functional initiatives with speed and efficiency
• Excellent cross-functional stakeholder management
• Strong Microsoft Excel / Google G-Sheets skills, familiarity with BI Tools (Tableau, Mode)

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.