Senior HR Advisor - New Zealand/Remote

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.85B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

What is an Employer of Record (EOR)?

An Employer of Record (EOR) is a service provider that allows companies to legally hire and work with employees in foreign countries without establishing their own legal entity in that country. This is made possible through a legal arrangement where the EOR establishes its own legal entity in the country and hires employees on behalf of the client company. This arrangement offers a viable solution for companies that wish to expand their global reach without investing in setting up a legal entity in every country where they operate.

About the Role

As a Senior HR Advisor, you will play a pivotal role in supporting our Employer of Record service, helping companies hire and manage employees globally. You will guide clients through the employee lifecycle—from onboarding to offboarding—while addressing employee relations, claims, and compliance challenges.

Additionally, you’ll collaborate with cross-functional teams to refine workflows for hiring, onboarding, and transitions, ensuring Rippling delivers a seamless, technology-driven HR solution.

This is a unique opportunity to be a key contributor to Rippling’s growth in Australia!

Key Responsibilities

• Policy and Procedure Development: Draft and implement compliance-driven policies and detailed standard operating procedures (SOPs) for leave management, performance management, investigations, claims, terminations, unemployment benefits, workers’ compensation, and grievance investigations.
• Employee Relations and Risk Mitigation: Handle complex employee relations issues, including leave management, terminations, and other matters posing regulatory risks.
• Workflow and System Setup: Collaborate with product, engineering, and compliance teams to configure and test workflows for hiring, onboarding, transitions, terminations, and statutory benefits.
• Client- and Employee-Focused Support: Respond to client and employee inquiries, develop programs and resources (e.g., help center articles, HR policies, etc.), and ensure the delivery of accurate, efficient HR services.
• Knowledge Transfer and Training: Train and coach internal HR Advisors on country-specific requirements to ensure continuity and compliance.
• Process Optimization: Design scalable, efficient processes that enhance the professionalization and delivery of HR services.
• POA: Serve as the designated Power of Attorney (POA) for the legal entity/entities they support, with responsibilities including signing employee documentation and ensuring compliance with local employment regulations.

Required Skills and Qualifications

• 8+ years of experience in Australia's HR advisory or consulting services, or an internal HR role in a fast-paced organization.
• Deep knowledge of local labor laws, employment regulations, and cultural nuances in Australia.
• Expertise in managing employee claims related to unemployment benefits, disability/leave benefits, workers’ compensation, and grievances.
• Demonstrated proficiency as a super-user of HRIS platforms.
• Capable of answering questions regarding pay statements and payroll basics, including tax withholdings and earnings breakdowns, and conducting simple pay-related calculations.
• Strong project management and organizational skills, with exceptional attention to detail and time management.
• Excellent verbal and written communication skills, with a client-focused approach.
• Experience with benefits and pension administration is a plus.
• Experience providing HR support or managing HR processes across multiple countries is highly desirable.