Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

The Global Marketing Operations team within Global Marketing Services are looking for a Global Digital Operations Manager as a 12 month secondment/maternity leave cover.

The ideal candidate will help lead our operational excellence across Personalised Connections. This new programme for Haleon includes first party data acquisition, audience segmentation and activation; with the ultimate purpose of delivering better everyday health with humanity.

To support this purpose, Haleon’s Global Marketing Operations team has the vision to deliver best-in-class martech-enabled services that provide the most innovative and human centred consumer experiences in the marketplace.

The ideal candidate must advocate for capability enablement at scale across our brands and markets, evangelizing best practices throughout the organization, driving and enabling business KPIs, and delivering a best in class experiences for our consumers. You will use your consumer experience background to ensure all experiences meet consumer needs across the experience journey, and that solutions are intuitive and easy to use for marketers.

In your role as a Global Digital Operations Manager, you will be the business service owner for some of the most innovative and transformational pillars of our martech stack. You will be a core lynch pin and the connection between multi-functional stakeholders, global markets, the Haleon Tech team and external partners to lead the activation of new consumer experience solutions, with a focus on defining and optimising the Personalised Connections process and capabilities.

If you have a passion for delivering amazing consumer experiences, you love a challenge, and have an innovative spirit; this position is for you!

Key responsibilities

• Partners with BUs and Global Category stakeholders to understand their needs and inform product tech roadmaps & visions, strategies, features, and priorities for our Salesforce Audience Platform (Customer Data Platform/CDP) and data acquisition tools.

• Enable & optimise capabilities for BUs to start and expand their first-party data collection, data segmentation and data activation to deliver human centred experiences.

• Educate and inspire marketeers with best practice to continuously drive marketing effectiveness. Develop training modules and lead virtual training sessions for internal & external teams.

• Driving simplicity in our Personalised Connections processes and technology for a seamless end user experience by understanding the Marketer’s needs and partnering with the tech org and external saas partners.

• Work in an Agile environment refine priorities quarterly, outline milestones, deliverables, and identify opportunities and risks.

• Lead complex multi stakeholder global projects, defining DAIPs and holding self & others to account to deliver milestones.

• Manage a near-shore agency service layer team (3 people) to ensure first class support and training for our internal teams.

Qualifications and skills

• Significant experience in global or local digital marketing roles

• Experience in solving consumer problems and making meaningful connections across the experience journey, particularly data acquisition tools.

• Proven experience creating business cases and influencing roadmaps.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.