Global Head of Shopify Alliance

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

The Global Head of Shopify Alliance will drive Insider’s growth through supporting formation and management of mutually beneficial Go-To-Market plans with Shopify, a strategic partner of Insider globally.

You will work cross-functionally across product, marketing, sales and customer success teams, to help in the execution of go-to-market strategies and programs to drive pipeline and revenue growth through and with Shopify. This role requires a thorough understanding of Insider’s product capabilities, sales processes and partner ecosystem to ensure our go-to-market engine is primed and enabled to collaborate with strategic partners and drive mutual growth.

The ideal candidate enjoys new challenges that test their organizational, interpersonal, and leadership skills. They flourish in a team environment and work enthusiastically with colleagues outside the immediate team to achieve organizational goals.

Skills & Requirements:

• BS/BA degree required
• 10+ years of experience in eCommerce and/or Customer Engagement platforms
• Deep familiarity with joint value proposition of Shopify partnering with Customer Engagement platform providers particularly targeting Merchants for B2C sales motions
• Familiarity with Shopify’s customer success processes targeted to increase GMV for the Merchants is a significant plus
• High analytical skills and ability to quickly understand complex issues and develop/apply simplifying frameworks to facilitate broader organizational understanding, decision-making and action.
• Deep understanding of Solution Selling with a joint solution offering from Insider+Shopify
• Ability to establish clear targets with the partners and develop plans and objectives to achieve those targets
• Output oriented with very strong ability to personally create high quality, customer-facing content including presentations and datasheets
• Excellent project management skills; able to effectively manage multiple ongoing projects to meet deadlines
• Experience with B2B SaaS (Software as a Service) business model
• Experience in marketing technology space preferred but not required

Job Description:

• Co-own joint global business plan (including Sales & Marketing plans) with your Shopify counterpart
• Collaborate on GTM planning & track progress to plan
• Collaborate with Insider Product & Shopify tech partnership team to lead joint roadmap development and scoping & track progress to plan
• Align with the Shopify and execute on sales enablement and account mapping initiatives
• Be accountable for updating App listing and partner directory to highlight insider with brands
• Stay up to date on required migrations/APIs
• Collaborate with Insider Product & Shopify tech partnership teams to Investigate opportunities to improve integration or build new products for joint customers
• Manage partner program certification questionnaires by collaborating with (seeking inputs) relevant teams (e.g., security, product, sales, solution consulting, etc.)
• Collaborate with Insider regional partnership & sales teams to drive strategic growth initiatives with Shopify globally
• Collaborate with Insider Regional Field Marketers to engage with Shopify to plan for joint activation at key industry events & trade shows (including but not limited to, NRF, Shoptalk, etc.)
• Collaborate with Insider marketing team and the partner to plan and execute co-marketing activities with Shopify
• Generate leads & track your pipeline & revenue generated through and with Shopify globally
• Leverage Shopify to increase Insider’s brand awareness globally
• Ensure all the adjacent organizations within Insider (Product, Sales, Marketing, Solution Consulting & Customer Success teams) are continually kept informed of progress to plan
• Work with Insider global offices to continually improve their partnership practice, grow their portfolio of partners, create go-to-market plans, drive expansion opportunities, and manage and grow the partnership

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

• a chance to work in an international, diverse, and inclusive environment,
• access and opportunity to gain a limitless network all over the globe,
• a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
• to be part of an industry that’s shaping the future of customer experience
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• That's not all. At Insider, you will find many more answers to "what’s in it for me?" but let’s discuss further details in our interview!

We are here to grow and drive growth. Together we are building a progressive culture that inspires us to create our life’s work and a bigger, bolder impact. If you are already feeling the excitement, just imagine yourself here taking part!

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.