Global Payroll Operations Supervisor

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We're looking for a strategic leader to join Rippling's Global Payroll Operations team. We are rapidly expanding Rippling to serve the needs of employees and employers all over the world. Our Global Payroll Operations team plays a critical role in ensuring the success of our global payroll products, which are natively built and fully integrated with Rippling's broader suite of products.

As Rippling expands its product offerings globally, there is a critical business need for Rippling to develop new muscles around global product operations and country-specific payroll expertise outside of the US. This role, Global Operations Supervisor, is a critical leadership hire to scale our North American payroll operations, focusing first on our growing list of LATAM countries.

This role will own all operational payroll work across LATAM countries (responsible for executing on-time, compliant payroll) and the launch for both new countries and new product lines. Additionally, this role will focus on scaling a high-performance team, ensuring both professional development of the team and zero-defect operations. This is an exciting role that requires significant cross-departmental engagement with a major impact on the product, customer experience, and internal team.

What you will do

• Drive key product and country launches; ensure R&D has the correct set of requirements and Ops has the right resourcing and SOPs
• Motivate and lead a team of payroll operations specialists to execute on time payroll and ensure that the team delivers services in line with business and customer expectations
• Hire and train new team members to support our market expansion and scaling operations
• Drive your team performance to ensure we are executing and meeting performance KPIs
• Monitor and report on the team’s progress to ensure requirements, KPIs and deadlines are met
• Facilitate training and development initiatives to build a skilled and high-performing team
• Develop best-in-class processes to scale day-to-day operations. Your goal is to create repeatable processes that eliminate room for manual error; these processes should be easy to learn, easy to expand to new use cases, and easy to measure.
• Support your team in driving issue resolutions and by communicating with various government agencies, partners and directly interfacing with our customers to resolve issues on their behalf
• Drive automated solutions that enable better efficiency and process improvement
• Work closely with Global Payroll Engineering and Product teams to ensure:
• Natively built payroll software supports key payroll and tax compliance requirements
• Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed
• Internal tooling requirements are properly prioritized and implemented

What you will need

• Minimum of 7+ years in a global payroll processing role, and minimum of 2+ years managing payroll operations personnel
• Previous experience of managing a large team (15+)
• Strong understanding of end-to-end payroll procedures and regulations (including taxes & Social Security registration & filings) in at least one country (US or a major LATAM country).
• Previous experience handing in-house payroll processing and via partner payroll providers
• Excellent planning and organizational skills with the ability to jumble ad-hoc projects alongside day-to-day operations
• Strong experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus
• Has working experience with payroll related systems and software
• Strong English and Spanish fluency and communication skills

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with the range below.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

#li-remote

The pay range for this role is:

84,000 - 147,000 USD per year (US Tier 1)

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Operations

Remote (United States)

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