Graduate Partner Quality Manager

Description -

For the HP printing products (Commercial printers), HP is outsourcing the repair of their products to one external partner under a refurbishment support model.

EMEA Service Supply Chain Organization which is responsible to specify, qualify and control the work done by these repair partners is looking for a Partner Quality Manager.

The job is based in the HP Site in Sant Cugat (Barcelona). It’s a full-time job and it requires traveling around 10-15% of the time.

Your main responsibilities will be - not limited to:

• Specify to the external repair partners spread around Europe the critical steps of the repair process.
• Orchestrate product support engineering team to introduce new product portfolio to be supported.
• Assure Customer Satisfaction, Cost structure and Product Quality Assurance Plan and make outsourced partners to deliver accordingly.
• Assure and put in place test, simulations, technical documentation and engineering support to ensure the quality of the repair process.
• Business follow-up the repair partners: weekly, monthly, quarterly, yearly business fundamental reviews.
• Ensure right capacity and technical capabilities are in place for the managed partners.
• Continuous process and partners improvement to sustain operations performance and right cost structure.
• Qualify and audit repair processes.
• Participate in the repair strategy assessment, helping in the price negotiation and repair feasibility decisions.
• Lead value capture initiatives identification.

Qualifications

• Bachelor's degree in engineering (preferably Industrial, Electrical or Mechanical) or equivalent combination of education and experience required.
• Fluent in English, a must. (International experience desirable)
• Previous internships in the following areas will be an asset:
  • Operational engineer in manufacturing or in reverse supply chain environments.
  • Experience in dealing with external partners (contract manufacturers, vendors).
  • Product knowledge about printing devices.
• Ability to communicate and influence partners inside and outside the company.

Skills

• Business process management skills.
• Analytical skills and capacity to keep organized in a complex environment.
• Good communication, team working, problem solving.
• Must be a self-motivated team player with the ability to work in a customer oriented, very fast-paced, and demanding environment with minimal supervision.

Experience our benefits:

Being part of HP means access to an international community with lots of growth opportunities within the company, professional development resources, networking opportunities, while enjoying in a great atmosphere making an impact.  

• You will be able to choose to either work office-based or hybrid work style.
• Flexibility to keep a good work life balance.
• Health & Life insurance.
• Lunch at reduced prices at our canteen / ticket restaurant vouchers.
• HP product discounts.
• Flex optimization program: Kindergarten tickets, public transportation tickets.
• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
• Women, Pride, Young employees, Multicultural, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
• Our HP Barcelona campus’ in Sant Cugat del Vallès is an inspiring diverse and inclusive venue to meet, engage and co-create with your colleagues from all over the world: flexible work, collaborative spaces, sports and leisure areas (gym, tennis court, ping-pong, soccer field or a basketball court).

Entity Sales & Services (ES11)

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement