GSA - Front Office
Job Summary
Job Description
- Greet, check-in, respond to requests, and settle accounts.
- Provide exceptional service and personalize guest experiences.
- Promote hotel facilities and upsell services.
- Maintain high customer service standards at the reception.
- Manage day-to-day Front Office operations.
- Possess excellent multi-tasking skills.
- Exhibit service orientation and interpersonal skills.
- Demonstrate flexibility, initiative, sincerity, and teamwork.
- Relevant diploma/degree in Hotel Management.
- Knowledge of Opera is an advantage.
- Strong leadership skills
- Training skills
- Good communication skills
- Good customer contact skills
- Results and service oriented
- Eye for details
- Ability to multi-task
- Ability to work under pressure
- Team player
- Motivator
- Self-starter
- Professionally groomed
3 skills required
Job Details
Company Description
Mercure Chennai Sriperumbudur
Hotel for travellers looking for local and authentic experiences
Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.
Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.
Job Description
GSA - Front Office
First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Qualifications
- Relevant diploma / degree in Hotel Management.
- Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
- Displays high level of flexibility, initiative, sincerity and team work.
- Knowledge about Opera would be an advantage.
Additional Information
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
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