Guest Service Agent

Oaks Brisbane on Felix Suites is seeking full-time and casual Guest Service Agents to deliver exceptional customer service. You will be the first point of contact for guests, ensuring smooth check-ins and check-outs, providing local insights, and resolving any issues. The role involves maintaining clear communication, processing reservations accurately, and offering personalized assistance to enhance guest experiences, all while embodying a welcoming and positive presence.

Must Have

• Provide warm and friendly reception to guests upon arrival
• Ensure smooth and efficient check-in process
• Maintain clear and courteous communication with guests, colleagues, and stakeholders
• Oversee accurate processing of guest reservations, updates, and special requests
• Act as a primary point of contact for guests, offering prompt assistance and resolving issues
• Strong attention to detail and commitment to high cleanliness standards
• Ability to work effectively both independently and as part of a team
• Good physical fitness and stamina
• Professional and clear communication skills
• Strong time management skills and ability to prioritise tasks efficiently
• A positive and proactive attitude with a strong work ethic
• Availability to work flexible hours, including weekends and public holidays

Good to Have

• Previous experience in a resort or hotel environment

Perks & Benefits

• Learning and development programs for career growth
• 50% off stays at Minor Hotels in Australasia
• 20% off stays for friends and family at Minor Hotels in Australasia
• International accommodation discounts across Minor Hotels brands
• Cashback and discounts at 400+ top retailers in AU/NZ
• Discounted entertainment and activities
• Exclusive health insurance offers
• Workplace banking benefits
• Parental leave
• Birthday leave
• Employee Assistance Program (EAP)
• Tailored wellness support

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Brisbane on Felix Suites are looking for Full Time and Casual Guest Service Agents who are passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm

Hourly rates (excluding super):

(Please note, an additional 25% casual loading will be applied to the rates below, for casual positions)

Monday - Friday: $26.70 per hour

Saturday: $33.38 per hour

Sunday: $40.05 per hour

***Suitable applicants will be invited to attend a group interview during the week of January 12th.

Qualifications

Successful candidates will have:

• Previous experience in a resort or hotel environment is highly regarded.
• Strong attention to detail and a commitment to maintaining high cleanliness standards.
• Ability to work effectively both independently and as part of a team.
• Good physical fitness and stamina, with the ability to perform repetitive tasks such as bending, lifting, and standing for extended periods.
• Professional and clear communication skills to interact with guests, team members, and contractors.
• Strong time management skills and ability to prioritise tasks efficiently.
• A positive and proactive attitude with a strong work ethic.
• Availability to work flexible hours, including weekends and public holidays.

Additional Information

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.