We are looking for a Reservations Assistant to handle customer service, support the reservation process, and update systems. Responsibilities include customer service via phone, email, and digital channels, entering and tracking reservations in the system, and supporting the reception and commercial areas. Candidates should have a high school diploma, good communication and organizational skills, and basic computer knowledge. Experience in reservations or customer service is desirable.

Must Have

• Customer service via phone, email, and digital channels
• Entering and tracking reservations in the system
• Supporting reception and commercial areas
• High school diploma
• Good communication and organization skills
• Basic computer knowledge

Good to Have

• Experience with reservations or customer service

Perks & Benefits

• Exclusive industry-specific benefits and beyond
• Welcoming environment
• Team where you can be completely yourself
• Place that supports your growth
• Enabling the discovery of new professions
• Pursuit of career opportunities, whether within our hotel or in other hospitality environments, in your country or anywhere in the world!
• Solid recognition for your daily commitment
• Creating lasting, memorable, and impactful experiences for our clients, colleagues, and the planet

Join us at Accor, where life pulsates with passion!

As a pioneer in the art of responsible hospitality, the Accor Group brings together more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Although each brand has its own personality, where you can truly find yourself, all share a common ambition: to continue innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, above all, a work of heart.

You will join a welcoming environment and a team where you can be completely yourself. You will be in a place that supports your growth, enabling the discovery of new professions and the pursuit of career opportunities, whether within our hotel or in other hospitality environments, in your country or anywhere in the world!

In addition to exclusive industry-specific benefits and beyond, you will receive solid recognition for your daily commitment. Everything you achieve with us, regardless of your role, will have profound meaning in creating lasting, memorable, and impactful experiences for our clients, colleagues, and the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

We are looking for a Reservations Assistant to handle customer service, support the reservation process, and update systems.

Activities:

• Customer service via phone, email, and digital channels
• Entering and tracking reservations in the system
• Supporting reception and commercial areas

Qualifications

• High school diploma
• Good communication and organization
• Basic computer knowledge

Desirable: experience with reservations or customer service.